Meeting Maxons

Meetign Maxons

Our Blog series, “Meeting Maxons!” continues this week. We will hear from Billy, a Warehouse Manager, about his experiences at Maxons.

Q.  How long been with Maxons?

A.  10 months

 

Q.  Do you remember what your impressions were of the company after being here for about a month?

A.  Well the first month I couldn’t get a good impression of the operation because we were remodeling the warehouse and I was obsessed with that.  But I thought it was a very progressive company – we were expanding and were proactive.

 

Q.  What was the first thing you had to learn when joining the team?

A.  How to clean and maintain the equipment we use on jobs.

 

Q.  What is the most important thing you have learned since you have been here?

A.  Be prepared!  Always wait for details, we are very responsive, but if we wait a beat, we get more information on what to prepare.  We need to plan before acting.

 

Q.  Why do you have a passion for this industry?

A.  Because it is dynamic and I do learn something new everyday.

 

Q.  Which company core value speaks to you the most – and why?

A.  Tenacity – after working with Bob and the team, we can make anything work and solve any problem.  Because we like the challenge!

 

Q.  What is your favorite Maxons story?

A.  We were painting the warehouse floor, and right as we finished we were saying it was the one time we hoped no one called in with a job.  So that is exactly what happened!  A job came in and we were preparing to problem solve how to get supplies on the truck without touching the wet paint!  The job ended up getting canceled.  So it was a good lesson on being prepared as well as taking our minute to wait before acting!

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Billy and team members at a company party!

Meeting Maxons

Meetign Maxons

Our Blog series, “Meeting Maxons!” continues this week. We will hear from Rich, a  Senior Director of Client Services, about his experiences at Maxons.

Q.  How long been with Maxons?

A.  16.5 years

 

Q.  Do you remember what your impressions were of the company after being here for about a month?

A.  That it was much more technical than my previous role in the industry. In my old role I didn’t have a computer, so right away I knew it was more advanced here.  Maxons also had a bigger staff with divided responsibilities. I was used to doing it all!

 

Q.  What was the first thing you had to learn when joining the team?

A.  How to turn on and use a computer! Damon will say when we hooked up the computer I asked him what the mouse did – I thought it was a phone.

Also having to learn Qirra (estimated software) all those years ago – had to learn to do an estimate on the computer instead of long hand!

 

Q.  What is the most important thing you have learned since you have been here?

A.  For the sales end of the business, I learned the key to success was relationship building, and that I could do it!

But also the customer service is so vital here, everyone in the industry needs to learn it.

 

Q.  Why do you have a passion for this industry?

A.  I love helping people – love to be around people. Whether in the industry or personal life, it is just who I am.

 

Q.  Which company core value speaks to you the most – and why?

A.  I don’t think one of the values means the most to me but there are 5 of them that I look at all the time to make myself better at what I do.

Sincerity, Tenacity, Results, Improvement, Teamwork

If I have to pick one it would be Sincerity. But they all fit what I stand for.

Q.  What is your favorite Maxons story?

A.  During the World Trade Center attacks I learned so much about myself. Things I never imagined having to tackle I handled on a daily basis.  Seeing our staff and first responders doing amazing things – that everyone just did whatever it took.  We didn’t have enough office space – people were sitting on floors working.  It was a time of crisis and we were able to give a small bit of comfort to people trying to get back into their homes.

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Meeting Maxons!

Meetign Maxons

Our Blog series, “Meeting Maxons!” continues this week.  We will hear from Alyssa, our Operations Supervisor about her experiences at Maxons

Q.  How long been with Maxons?

A.  6.5 years

Q.  Do you remember what your impressions were of the company after being here for about a month?

A.  Right away I realized it was really fast paced, and an up beat place to work.  Felt like part of a team after such a short time being here.  And how major teamwork was.  We had a CAT in my first few weeks.

It was overall fun!  Also didn’t realize what I was getting myself into!

Q.  What was the first thing you had to learn when joining the team?

A.  The phones and goldmine – and then a lot of who did what.  I started at reception so I had to quickly figure out how to pass calls around the company.

Q.  What is the most important thing you have learned since you have been here?

A.  You need excellent communication to make sure everything runs smoothly, with no surprises.  If we don’t communicate properly we do ourselves harm.

Q.  Why do you have a passion for this industry?

A.  I like that we never know what could happen in a day – never know what we are walking into.  There are so many different projects, with a variety of issues, it keeps my mind going.  I like the fact that we can help someone who may have lost everything, that we can get them to trust us.  I feel I play a big role in that.

Q.  Which company core value speaks to you the most – and why?

A.  Responsibility- because we can’t have blame games.  I hold myself accountable for things I do or don’t do.  And what I am responsible for has tangible results, and I like to see my own results in what I do.

Q.  What is your favorite Maxons story?

A.  A few years ago RIA awarded us the Pioneering Spirit Award for what we had accomplished after 9/11.  I was involved in planning a tour for RIA members from across the country down by the 9/11 memorial, and I got to do a practice run of the tour with Jeff and Cynthia Hereth.  It was amazing to hear Jeff explain to us how we worked during that time of crisis since I wasn’t working with Maxons at that time.

Then when the actual day came when we were presented the award it was incredible to listen to Damon, Howard and Jeff tell stories from that time period and watch the audience be so engaged and amazed hearing what they accomplished.  It was a very proud day for everyone here, even if we weren’t working here during 9/11.

Then when we went out on the tour and got to show all of our guests the city and further explain the actions we took, and let them see the geography involved.  We got to show people from across the country what was involved and they were impressed.  It is my favorite memory here.

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Welcome to the Team!

In August we have been lucky enough to bring on 3 new staff members!

  • Arnel Fernandez has joined our warehouse team!
  • Lisette LaMarca and Connie DeBartolo have joined our business development team!

We are thrilled to have them with us and look forward to their success!

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If you know anyone who could be a fit for Maxons please encourage them to send resumes to employment@maxons.com

And check out this document for all the great reasons to join our team!

Why work at Maxons

 

 

Meeting Maxons!

Meetign Maxons

 

 

 

 

Here is the first in our new blog series, “Meeting Maxons!”  We are going to post short interviews with our staff so everyone can hear first hand how it is to work at Maxons!

Our first Volunteer for the series was Ruta our Marketing Manager.

Q.    How long been with Maxons?
A.  6 years (5.8 years)

Q.   Do you remember what your impressions were of the company after being here for about a month?
A.  I liked it – at the time I was part of a growth surge.  We had just hired a few people and had a lot of new people all at once.  Eye of the storm had just changed – the company was growing and trying new things.

Q.    What was the first thing you had to learn when joining the team?
A.  Goldmine (our CRM).  I also had to spend time on industry terms – differences between Public Adjusters and Independent Adjusters, or Brokers versus Agents.  Had to learn our verticals.

Q.    What is the most important thing you have learned since you have been here?
A.  Planning and process.  The MAP training has been great, have gotten us focused on working a lot with timelines, which makes us forward thinking.  We are always asking what we do next.  Never had that before.

Q.    Why do you have a passion for this industry?
A.  I didn’t know anything about it when I started.  And first few days was freaked out about suffering a damage in my home!
But it is never the same here – no jobs are the same – we find ways to solve the unsolvable.  We end up in a lot of buildings in the city that we would otherwise never be in.

Q.    Which company core value speaks to you the most – and why?
A.  I feel like the biggest corn ball for saying all of them.
I am going to go with Enjoyment.  You can see it in our events.  In the faces of happy clients.  You simply can’t escape it.

Q.   What is your favorite Maxons story?
A.  I had been here a week and went to a social media training and another student in the class knew us, we had worked for him and he loved us!  I didn’t know much about what we did yet – but to see his reaction was amazing!  I could really see we made a difference for people!

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Senior Project Manager for NYC!

Maxons Restorations, Inc. is looking for the right candidate to join our Project Management team at our Headquarters in NYC!  This region tends to handle larger and more complex projects, and we’d like someone with experience in the property mitigation industry to come on board!

Our Project Managers are the decision makers on the projects we handle for our customers and clients.  They decide on what needs to be done to remedy a property damage as well as guide and lead the people affected through the process with clear, detailed communication.

The ideal candidate should possess a minimum of three years experience either in managing projects or in the property claims industry.  Their communication needs to be above average as they will spend a lot of time on the phone, answering emails and leading site visits.

This person must have drive, determination and a passion to succeed.  The work requires a strong sense of urgency and organizational skills for managing multiple projects at once. Must demonstrate a record of reliability and a strong desire to learn & grow and work as part of a cohesive team.

Some of the job duties are below:

  • Managing property damage restoration projects.
  • Guiding labor and procuring materials.
  • Job progress updates, including phot and video documentation.
  • Use Xactimate for estimating and billing.
  • Follow up on collections.

Please send cover letter with salary requirements and resume to kdolan@maxons.com.

Why work at Maxons – check out this pdf for some more details on why this is such a great place to work!

Looking for a Business Developer!

SALES/BUSINESS DEVELOPER

Maxons Restorations, Inc. is looking for people with industry knowledge from the NY/NJ region to join our team, with a particular focus on the Westchester County areas.  This role is key in helping us accomplish our Mission:  To make the world a better place – one relationship and one project at a time!

Our Business Development team focuses on building trust with our clients, and is responsible for creating and maintaining successful business relationships.  The right candidate needs drive, determination, patience, and needs to be motivated by successful relationship building and activity metrics.  In this role you get to be a resource to clients and sell professionally delivered services.

The work requires professional communications skills and a strong sense of urgency and organizational skills for follow-up and managing of existing accounts.  Strong meeting and presentation skills are a must.  And the right person must demonstrate a record of reliability and a strong desire to learn & grow and work as part of a cohesive team.

The ideal sales candidate should possess a minimum of three years sales experience with the proven ability to promote new business, establish, and maintain relationships with clients.  Existing relationships in the restoration, insurance and/or real estate industries is a plus.

Some of the job duties are below:

  • Prospecting new referral sources.
  • Become a resource to current and prospective clients.
  • Bring on new clients by using the phone, email, marketing materials and appointments.
  • Maintaining contact with clients and inactive clients through the phone, email, marketing materials and appointments.
  • Using creative means to reach out to and build relationships with proactive clients.
  • Networking professionally with both industry and non-industry Associations and Network Groups.
  • Maintain contact database.

Benefits with Maxons:

  • Performance based commissions, complimented by competitive base salary.
  • Team based bonus opportunities.
  • Paid vacation and sick time as well as holidays.
  • Medical, dental, vision insurance plans.
  • 401k and profit sharing plan.

Please send cover letter with salary requirements and resume to kdolan@maxons.com.

Why work at Maxons – view this PDF to learn more!