Emergency Contingency Plan – Making a service crash no cause for alarm!

Over a holiday weekend recently our file server decided it was giving up and died on us.  After several attempts to revive it on the weekend, our IT firm diagnosed the crash was not fixable and we had to enact our server crash contingency plan! We had prepared a protocol for just such a situation, and our IT firm jumped into action with setting up the replacement server so we could still operate normally while we then figured out what we wanted to do about a permanent solution to the problem.
Within 4 hours we had access to our email and database again!
If we had not prepared an Emergency Contingency Plan before this occurred I am not sure we would have weathered the crisis as calmly and professionally as we did.  No one outside the company had any idea we were operating with a crippled system for several hours because we were able to continue to provide excellent service as we were confident in our planned response for just such a situation.  
We handle other peoples’ emergencies and disasters on a daily basis, and it is a relief to know we can handle our own with patience, professionalism and a dedication to maintaining top performance during a challenging experience. 

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