The best thing that I learned in the past year is that by positioning myself in the industry as a resource for a variety of client industries and sizes I improve my production as well as the company’s.
I haven’t done this alone, I have worked closely with multiple other sales people here on a variety of accounts and it has led to greater success. Sales is often viewed as a cut throat group, I am proud to say I have had the exact opposite experience during my career at Maxons. With good team work we have improved some relationships that have led to great work. It was so gratifying to share this improvement with others.
My hats off to management for continuing to drive us in the right direction. Of course a big part of my following up success is due to what Maria (my sales Coordinator) schedules for me in advance. So a big thank you goes out to her for a job well done.
This year we have seen that top-notch relationships lead to top-notch jobs!
Submitted by Rich Bailin
We here at Maxons are service providers. We are also customer service providers. If we cannot offer the proper level of customer service and care, we fail on our promises. Below are some inspirational quotes from leaders in all areas of life who help us at Maxons remember that our mission is to make the world a better place – one relationship and one project at a time:
Your most unhappy customers are your greatest source of learning.
Well done is better than well said.
If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.
Jeff Bezos, CEO Amazon.com
There is a spiritual aspect to our lives – when we give we receive – when a business does something good for somebody, that somebody feels good about them!
Ben Cohen, Ben & Jerry’s
One of the deep secrets of life is that all that is really worth doing is what we do for others.
Being on par in terms of price and quality only gets you into the game. Service wins the game.
Submitted by Peter Cafaro
We recently did a rebranding of the shirts worn by our workers in the field. We realized doing this would create left over shirts both that had already been used as well as ones we hadn’t yet dispatched to the field. Luckily we came across a great organization that handles recycling of both used and unused clothing.
They have been easy to deal with and it really is a great way to lessen a company footprint!
Submitted by Kelley Dolan, HR Manager
We are pleased to announce Mathew Sanderleaf has been promoted to the role of Regional Manager for our Westchester, NY area office. Mathew joined our team in 2007 as a Project Coordinator in the middle of some major storms and local catastrophes. He very quickly proved himself as a capable member of the team and a fast adapter with excellent communication skills. He jumped at the chance to take on a Project Manager role in New York City, where he saw success and increased his knowledge and skills in the damage restoration industry.
As a Project Manager Mathew has handled some of the company’s largest and most complicated jobs. His attention to detail and consistent communication on the damage restoration projects he handles have proven to be invaluable to our clients. His caring, respectful nature with customers, as well as his ability to explain the process of recovery to people have made him an asset to the company and his colleagues.
We look forward to Mathew taking on this new professional challenge and working with our Westchester team to continue to uphold the Maxons Mission: To make the world a better place – one relationship and one project at a time!