NYC Safe Disposal Events

Many every day items in both our homes and offices require special procedures for disposal.  NYC occasionally hosts events where you can dispose of these items safely. 

I am going to take a few items I have on hand; a few computer peripherals, batteries and lightbulbs.  Look at the link below for the events near you and take the opportunity to safely dispose of some of these items.

~Submitted by Kelley Dolan, Director of HR/Facilities

Field Knowledge for Office Staff Contributing Towards a Confident Culture

Recently we had 2 employees sign up for RIA’s Beta program for a basic water loss training.  Both of them had a great experience and I believe a lot more of our staff will be able to learn a lot from this as well.

Amy, our Marketing Coordinator, is new to the industry and did not have extensive training about what we do in the field after a water damage.  This very quickly brought her up to speed and she is even more confident in her day-to-day activities here even though she rarely has to get involved in any of the field projects.

Holly, a Senior Project Coordinator, has been with us for 11 years and has a lot of knowledge about how we handle jobs from an office perspective.  However, this was the first time she was really exposed to the “science” of water damage and was thrilled to be seeing this side of a project.  She is able to see her projects on a different level now and it is giving her more of an opportunity to interact confidently with customers.

We spend a lot of time training our administrative staff on how to do things the “Maxons Way” and I think we have forgotten over the years to train them in what it is exactly that happens out there on projects.  I am thrilled RIA has developed a program like this that is specifically geared towards getting office staff an increased knowledge base on what it is a water damage really involves.

~Contributed by Kelley Dolan, Director of HR/Facilities

Communication isn’t just about reading words…

In reading a workshop brochure, the topic was “How to Communicate with Tact & Professionalism” and I came across this blurb that I thought was beneficial:

More than half of your message is nonverbal – effective communication is not just about the words you use – it’s about “reading” the other person and knowing the right way to deliver your “pitch”. The ability to link body language with the message is the hallmark of an effective communicator.

And keep in mind that people you are communicating with are “reading” you too!  Be aware of what kind of message you may be sending without using words. 

Contributed by Debbie Romeo-Johnson, Senior Project Coordinator

Fire Damage Before and After Photos

Below is a brief description of a recent job as well as some before and after photos on the exterior of the residence.


The customer had a fire for the second time in this building, on this occasion it appeared to be linked to a vandalism issue. We were called in to board-up the building again and clean all the debris surrounding the building to prevent any hazards.

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