Communication is Key – Customer interactions

A few months back I started to beta test a new job in progress call and Email program we were going to implement with customers.  Every day I would call and or email customers to check in and see how their project with us was going. I found that the calls and emails were very helpful for both us and our customers. My calls to our customers show them that we want to make sure that their job with us is going smoothly, and keep them in the loop on this project. The calls and emails sent out also helps us to build a relationship with our customers.  Calling and emailing our customers and clients is very beneficial for us as well as it opens up the lines of communication for them to address any questions or concerns they may have with their project.  Many of the checking in emails that were sent out followed with a reply back thanking us for a job well done!

~Submitted by Alyssa Matlosz, Executive Assistant/Project Coordinator

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