Communication (from Latin “communis“, meaning to share) is the activity of conveying information through the exchange of thoughts, messages, or information, as by speech, visuals, signals, writing, or behavior. It is the meaningful exchange of information between two or a group of persons. (Wikipedia)
It’s no surprise that “Communication” is our theme this year at Maxons. Everything we do involves communication in one way or another. One example of great communication on a recent project for me was for an insured that had a health condition and very concerned about how we would handle the water loss she had in her home. She communicated to me that certain chemicals, odors, and dust could be very dangerous to her and that it was extremely important we follow her instructions. By understanding and listening to her needs, I was able to convey this information to my crew and we were able to complete the project without any issues. She told me she was very grateful for the way we handled her loss.
A very important part of communicating is the ability to “listen”. Listening to our clients and customers is critical to our success. By listening, I discovered what her needs were so that I could communicate those needs to my Project Managers, and crews. If you ask me, It’s no coincidence that “listen” and “silent” have the exact same letters…
~Ed Christenson, Regional Manager