Maxons mission statement reads, “To make the world a better place – one relationship and one project at a time”.
Both personal and professional relationships become successful when we learn to communicate effectively and projects run smoothly when everyone is on the same page. In order for Maxons “to make the world a better place”, we need to not only grow our relationships through communication and building trust, but also, we need to deliver what we communicate.
As a sales professional, I am constantly communicating with prospects and clients. It is my intention to make sure that they are aware of all of the services that we offer, that we are a resource for them to utilize. Even if we don’t service a certain area of the country, we have relationships with other restoration vendors that we can refer them to. By building trust with the client and delivering a reference for them, we are making THEIR world a better place and ensuring that their project is completed with the same great service that we would deliver in the Tri-State Area.
Recently, I had a meeting with the Claims Department of a New Jersey based insurance carrier. I had requested a meeting to discuss our performance in the past six months. By keeping an open line of communication and letting them know that I am always following their losses through our Eye of the Storm Project Monitoring System, it put their mind at ease that we are constantly doing our best to deliver quality service to their clients. Because of that, they requested that I send an email to all of the property adjusters reminding them of all of our services and that I make a weekly call to the on-call adjuster letting them know that we are available should they require EMS work on the weekends or after hours. I made sure that I sent that email out before the holiday weekend, and low and behold we received a mold loss on Sunday of Memorial Day weekend via email. The project manager reacted quickly and made a phone to call to the homeowner. Even though there was no work to be performed (the homeowner took care of the problem themselves), the homeowner thanked the project manager profusely for calling him on a Sunday during a holiday weekend.
In conclusion, I have now strengthened my relationship with the insurance carrier by delivering what I promised. Excellent communication and complete reliability regardless of the holiday weekend or that it was after hours.
~Erica Gitin, Director of Client Services