As a Sales Coordinator I don’t have a great deal of interaction with our customers since our project management team handles the losses. However, there have been numerous occasions when I’ve taken calls from customers that needed an immediate answer or maybe simply wanted to confirm something and instead of passing on the call or taking a message I’ve been able to assist them. Because of our loss update structure and day to day notations to our database from our project management team, I’ve been able to look up information on losses and provided our customers the answers they were looking for.
Communication with our customers and clients is a reflection of how we communicate internally. It is a pleasure for me to be part of this culture and to have the opportunity to help and make a difference for our customers under such difficult times.
~Kathy Beltran, Sales Coordinator