Long before the Maxons’ theme was “Communication is Key” there was always a dedication and focus on improving internal and external communication. I have seen our weekly reports go from excel sheets to formal reports out of “EOTS” and in the field communication go from two way radio to email. There has been a long history of communication all of which is rooted in our day to day interaction with our customers.
I recall my fist job as a Project Manager. As I was walking into the building to meet the building manger and owner of the apartment, my palms began to sweat and my knees felt week. I was so nervous that I was going to have to tell this woman that we needed to rip-up her floors and cut the drywall walls. During the meeting I showed her the damage, explained to her the drying process and gave her the next steps in her claim. At the end of my meeting with the woman she looked me in the eyes, shook my hand and said “thank you.” I was so shocked by her sincerity because I just explained that we needed to demolish her entire apartment. I then realized that I gave this woman a plan during a very traumatic and chaotic time. She was thanking me because she was now felt hopeful and confident things would get back to normal.
Maxons has been built on personal relationships which are based on communication. Being able to help people with more then just restoration services, but also setting their minds at ease, has been so rewarding for me as a person.
~Mathew Sanderleaf, Regional Manager