In such a modern world today we have so many useful tools to communicate with one another or a group. Some are good, others are very good and some are not so great. The tools we are given are only as good as the person using the tool. Much like a carpenter.
In our line of work it is imperative that we all communicate with people on our team, as well people we are helping whether it is an insured, a broker, property manager or whoever. But in the end our communication can make or break us. People rely on information regarding things happening or that has happened on a loss. Good bad or indifferent those calls or emails must be sent and addressed.
Emails are great but a call on an important matter might just save the day on a job or potential job. You can always follow that up with an email an have it documented. Too many times I see 10 or 12 emails going back and forth when a simple call or conference call will solve the problem. Email is not always the time saver we think it is.
Our Eye of the Storm System has really made remarkable progress since we started it years ago. I often brag to people how effective it really is at communicating changes on jobs, and it has become a valuable communication tool at Maxons.
If our theme for the company is “Communication is Key” then we should all do a better job of making it happen. This means between business development, PM’s PC’s and our finance department. The more information we provide to one another will definitely make all of our jobs easier.
In closing I think we have all had some really great stories to tell, but my feeling is that if we all gave it just a little bit more effort our daily job would be so much less stressful not only for ourselves but for our coworkers.
Honestly in my 14 years here we have made huge strides communicating. I think the best is yet to come.
~Richard Bailin, Senior Director of Client Services