On Friday, September 26th, our Westchester Region held a Continuing Education Class at the Crowne Plaza in White Plains. Thank you to Howard White for teaching and also a special thank you to our new Project Manager, Greg Schlict for being such a good sport and volunteering to dress-up in front of the entire class. We hold Continuing Education classes through out the year so make sure to check-in with us to see where our next one will be held!
A coastal storm packing heavy rain and gusty winds is hitting the Garden State.
A coastal flood advisory has been issued for nearly all of the Jersey Shore as the storms moves across the area.
Meteorologist James Gregorio says the storm could drop as much as 2 inches of rain in some spots.
Gregorio says areas prone to tidal flooding are expected to experience minor roadway flooding and beach erosion during high tide.
Temperatures will peak in the mid-60s today. The rain is expected to clear out of the area by this evening.
Our Project Coordinators do a great job of communicating with customers while a job is in progress, as Sarah Bolles mentions below, sometimes that last check in call is the most important!
One lesson I have learned while making my customer service calls and emails is the importance of making one final call at the completion of a job. Several months ago, I checked in with a property manager at the end of a mold remediation job we performed at one of her commercial offices. She responded to my email letting me know that the work went well, but that there was still furniture and debris that needed to be carted away. To our knowledge, all of the debris had already been removed. Because I checked in with the property manager, I was able to get the debris removed from the site in a timely manner, and was able to keep the customer happy with our work. Had I not made this final customer service email, the debris may have remained on site for several extra days before the customer called, and at that point, she would have likely been upset that the debris had not yet been dealt with.
This was the first job we performed for this property manager, and since then she has referred us one more job. In addition, last week she told us that she was testing Maxons and that we passed, and she will be calling us for work in the future. It is encouraging to see how much one phone call or email can really pay off.
~Sarah Bolles, Project Coordinator
A reminder to us all to have new homes tested
Kourtney Kardashian thinks former NFL star Keyshawn Johnson pulled a fast one on her.
The reality star, 35, believes that the Los Angeles-area home she bought from the former football player, 42, is mold-infested, reports TMZ.
According to the website, the mold, which was covered by a coat of paint, was discovered by the eldest Kardashian sister’s decorator while installing fixtures around the house.
Kardashian, who is expecting her third child, feels that it’s too dangerous for her young family to stay in the house and has checked everyone into the Montage hotel in Beverly Hills.
She’s also said to be considering legal action.
But Johnson is said to be furious at the allegations coming from the Kardashian camp, according to a source close to the ESPN commentator.
Johnson claims to have never painted a wall in the house during the two-and-a-half years he lived there.
That same source said that Johnson believes that the mold developed after the sale of the house when a bathroom pipe sprung a leak, and that he would never have knowingly exposed his own children, who were living in the house, to mold.
A Kardashian family representative did not return a request for comment.
Project Coordinators are our customers next point-of-contact while the Project Managers are away, and with that said we should be knowledgeable with the jobs they are on, especially when we speak to them on how the job is going while in progress.
Recently Daniel Fitzharris was out on vacation and one of our projects needed some immediate attention. The job was in a high school and we had to clean the stains out of the carpet in the main office. The Director of Facilities for the school called to say that we were very professional, but thought our crew might have accidentally missed a section of a room and requested we go back the next day or day after to address it. I spoke with the crew and then the contact for the school and everything was straightened out – we actually didn’t miss anything.
I was curious what our crew did to prompt the contact to comment on their professionalism, he said they were nice, but what impressed him the most was they just didn’t say hi – both crew members reached out their hands in a friendly gesture and our contact at the school said you just don’t see that anymore, “People just say hi and that’s it.”
They were very happy of our work as they didn’t need to replace the carpet and the carpet looked great!
~ Debbie Romeo-Johnson, Senior Project Coordinator