Checking in on our Work in Progress…

Our Project Coordinating team believes communicating with customers to be a key to Maxons success.  During the day they like to check in with each customer that has work in progress about how everything is going.  This leads to a lot of great communication.  Below is one example from our Operations Supervisor, Alyssa Matlosz:

 

“We started a repair job at a Theater in NY. I called the contact on the job to see how things were going. She said everything was going fine and that she was happy the crew arrived as scheduled, I then assured her that the crew would arrive at the same time the following day. She was so thankful that I mentioned the crew returning, as it reminded her to tell me that we would not be able to work the next day since there was a performance scheduled. Had I not called to check in, the crew would have went to the job the following day and would have been turned away.”

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