Project Coordinators are our customers next point-of-contact while the Project Managers are away, and with that said we should be knowledgeable with the jobs they are on, especially when we speak to them on how the job is going while in progress.
Recently Daniel Fitzharris was out on vacation and one of our projects needed some immediate attention. The job was in a high school and we had to clean the stains out of the carpet in the main office. The Director of Facilities for the school called to say that we were very professional, but thought our crew might have accidentally missed a section of a room and requested we go back the next day or day after to address it. I spoke with the crew and then the contact for the school and everything was straightened out – we actually didn’t miss anything.
I was curious what our crew did to prompt the contact to comment on their professionalism, he said they were nice, but what impressed him the most was they just didn’t say hi – both crew members reached out their hands in a friendly gesture and our contact at the school said you just don’t see that anymore, “People just say hi and that’s it.”
They were very happy of our work as they didn’t need to replace the carpet and the carpet looked great!
~ Debbie Romeo-Johnson, Senior Project Coordinator