Our Blog series, “Meeting Maxons!” continues this week. We will hear from Rich, a Senior Director of Client Services, about his experiences at Maxons.
Q. How long been with Maxons?
A. 16.5 years
Q. Do you remember what your impressions were of the company after being here for about a month?
A. That it was much more technical than my previous role in the industry. In my old role I didn’t have a computer, so right away I knew it was more advanced here. Maxons also had a bigger staff with divided responsibilities. I was used to doing it all!
Q. What was the first thing you had to learn when joining the team?
A. How to turn on and use a computer! Damon will say when we hooked up the computer I asked him what the mouse did – I thought it was a phone.
Also having to learn Qirra (estimated software) all those years ago – had to learn to do an estimate on the computer instead of long hand!
Q. What is the most important thing you have learned since you have been here?
A. For the sales end of the business, I learned the key to success was relationship building, and that I could do it!
But also the customer service is so vital here, everyone in the industry needs to learn it.
Q. Why do you have a passion for this industry?
A. I love helping people – love to be around people. Whether in the industry or personal life, it is just who I am.
Q. Which company core value speaks to you the most – and why?
A. I don’t think one of the values means the most to me but there are 5 of them that I look at all the time to make myself better at what I do.
Sincerity, Tenacity, Results, Improvement, Teamwork
If I have to pick one it would be Sincerity. But they all fit what I stand for.
Q. What is your favorite Maxons story?
A. During the World Trade Center attacks I learned so much about myself. Things I never imagined having to tackle I handled on a daily basis. Seeing our staff and first responders doing amazing things – that everyone just did whatever it took. We didn’t have enough office space – people were sitting on floors working. It was a time of crisis and we were able to give a small bit of comfort to people trying to get back into their homes.