Meeting Maxons!

Our Blog series, “Meeting Maxons!” continues this week. We will hear from Daniel, a Senior Project Manager, about his experiences at Maxons.

Q:  How long been with Maxons?

A:  12 years

 

Q:  Do you remember what your impressions were of the company after being here for about a month?

A:  It was fast paced.  Very professional.  I pretty quickly realized it was something that I wanted to do and was enjoying.

 

Q:  What was the first thing you had to learn when joining the team?

A:  Everything!  The computer side of things – doing the data entry.  I had been a field guy prior and wasn’t on computers often.  Still a challenge of mine, but has vastly improved over the years.

 

Q:  What is the most important thing you have learned since you have been here?

A:  A high level of professionalism.  I have a saying I like – “It’s all about the service, the service, the service and then the respect.”

 

Q:  Why do you have a passion for this industry?

A:  I get to help people that are in need and in the middle of a crisis.  I am trained and help keep them calm and give them a comfort level with Maxons and myself.  I work well with chaos!

 

Q:  Which company core value speaks to you the most – and why?

A:  Results.  Making it happen.  And I also feel strongly about Improvement.  We are in an ever changing world, and if you ever feel you are the best, you are done.  There is always room to learn.

 

Q:  What is your favorite Maxons story?

A:  We handled a 20k square foot first floor of a building, large job with a variety of damage. I managed the job correctly, and we were paid quickly because everyone involved was so happy.

But what I am really excited about is that this job is still used internally to train Project Managers on how to take loss photos that show our professionalism, scope of work and what we can accomplish on jobs.  It set a trend of more impressive loss photo documentation.

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Meeting Maxons!

Our Blog series, “Meeting Maxons!” continues this week. We will hear from Lou, a Senior Director of Client Services, about her experiences at Maxons.

Q:  How long been with Maxons?

A:  17 years

 

Q:  Do you remember what your impressions were of the company after being here for about a month?

A:  It was a highly recommended opportunity for me.  It turned out to be everything that I believed it would be and everything I was looking for.

 

Q:  What was the first thing you had to learn when joining the team?

A:  Being a little bit more independent.  My previous role required me to call my boss twice a day on my activity – and at that time, I had to go to payphones to do this!  I had to learn I didn’t need to call Damon and tell him my progress and success throughout the day.  Learning that kind of independence was a great experience!

 

Q:  What is the most important thing you have learned since you have been here?

A:  Learning how to listen, working well with others, helping others, being a resource and a friend to my clients.  That led me to developing relationships beyond my wildest dreams with clients and colleagues that I never thought I could do through my career.  And seeing the trust that has developed between myself with people in the industry.

 

Q:  Why do you have a passion for this industry?

A:  I love helping people!  Love to get the phone to ring from the relationships I have developed, and then be able to do the work and make the end user happy.  It is so much fun and it is rewarding everyday.

 

Q:  Which company core value speaks to you the most – and why?

A:   Sincerity.  Our word is our bond!  People have been listening to me for a long time, and I have made promises for a long time. It is my job to be sincere with my people, both when our operations are normal, and when we are in the middle of a catastrophe.  You have to be sincere and compassionate with our clients and customers.

 

Q:  What is your favorite Maxons story?

A:  I loved how I was hired, I was referred by a client to Damon.  I got to have 2 great steak dinners with Damon as part of being interviewed.  I don’t think my family and I would have had the life we had without being a part of Maxons and working with Damon for all these years!

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