Our Blog series, “Meeting Maxons!” continues this week. We will hear from Lou, a Senior Director of Client Services, about her experiences at Maxons.
Q: How long been with Maxons?
A: 17 years
Q: Do you remember what your impressions were of the company after being here for about a month?
A: It was a highly recommended opportunity for me. It turned out to be everything that I believed it would be and everything I was looking for.
Q: What was the first thing you had to learn when joining the team?
A: Being a little bit more independent. My previous role required me to call my boss twice a day on my activity – and at that time, I had to go to payphones to do this! I had to learn I didn’t need to call Damon and tell him my progress and success throughout the day. Learning that kind of independence was a great experience!
Q: What is the most important thing you have learned since you have been here?
A: Learning how to listen, working well with others, helping others, being a resource and a friend to my clients. That led me to developing relationships beyond my wildest dreams with clients and colleagues that I never thought I could do through my career. And seeing the trust that has developed between myself with people in the industry.
Q: Why do you have a passion for this industry?
A: I love helping people! Love to get the phone to ring from the relationships I have developed, and then be able to do the work and make the end user happy. It is so much fun and it is rewarding everyday.
Q: Which company core value speaks to you the most – and why?
A: Sincerity. Our word is our bond! People have been listening to me for a long time, and I have made promises for a long time. It is my job to be sincere with my people, both when our operations are normal, and when we are in the middle of a catastrophe. You have to be sincere and compassionate with our clients and customers.
Q: What is your favorite Maxons story?
A: I loved how I was hired, I was referred by a client to Damon. I got to have 2 great steak dinners with Damon as part of being interviewed. I don’t think my family and I would have had the life we had without being a part of Maxons and working with Damon for all these years!