Meeting Maxons!

Meetign Maxons

Our Blog series, “Meeting Maxons!” continues this week. We will hear from Jeffrey, our Vice President of Operations, about his experiences at Maxons.

Q:  How long have you been with Maxons?

A:  24 years

 

Q:  Do you remember what your impressions were of the company after being here for about a month?

A:  That we were a small company with lots of growth potential (this was in 1994).

 

Q:  What was the first thing you had to learn when joining the team?

A:  How to write up a loss for unit cost estimating, at this time everything was done by hand, we didn’t have any of the helpful documents we know have like tick sheets.

 

Q:  What is the most important thing you have learned since you have been here?

A:  How to take care of a customers’ needs.

 

Q:  Why do you have a passion for this industry?

A:  Because we help people.

 

Q:  Which company core value speaks to you the most – and why?

A:  It is a tie between teamwork and improvement.  Teamwork – because nothing we accomplish can be done as an individual, we need a team.  Improvement – because my role as a leader is to improve systems and processes and make us efficient and successful at what we do.

 

Q:  What is your favorite Maxons story?

A:  I have so many stories it is hard to pick one!  I think one of my favorite moments was that I secured a large, high profile job because a consultant on the job saw my Certified Restorer (CR) designation on my business card, so he knew we knew what we were doing!  It was rewarding to see all my hard work for the certification earn us respect and trust.

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Maxons: A Certified “Great Place to Work!”

We are so very pleased to announce that we have been certified as at Great Place to Work for the next year!

Maxons went through the process of submitting a Trust Index© Survey to the Great Place to Work® Organization and based on the feedback from our staff we have earned the certification!

A huge thank you goes out to our staff for their participation – we couldn’t have done this, or anything we do, without an amazing team of people doing amazing things!

See our review here:

http://reviews.greatplacetowork.com/maxons-restorations-inc

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Congratulations to the whole staff – you make us Great!

Meeting Maxons!

Meetign Maxons

Our Blog series, “Meeting Maxons!” continues this week. We will hear from Cynthia, our Accounts Receivable Manager, about her experiences at Maxons.

Q:  How long been with Maxons?

A:  10 years

 

Q:  Do you remember what your impressions were of the company after being here for about a month?

A:  When I first started was just myself and our previous Controller in Finance, so tons of filing had piled up!  I came in early, caught up on a lot of AP stuff, filed, and did mailing.  My first month I was working 10 hour days to catch up the finance department!  So when I started I was a little stunned!  But we worked together and got things caught up, and it was excellent training for me, I enjoyed it!  I got involved in putting new systems in place.

 

Q:  What was the first thing you had to learn when joining the team?

A:  I had to learn how to do billing and send it to our PM/PC team.  The process was kind of dated, so I had to adjust to learn how to get it done, and then come up with a new system.

 

Q:  What is the most important thing you have learned since you have been here?

A:  I came from a company that was really chaotic, I was wearing so many different hats.  The same thing happened here, I immediately had to learn the new hats!  The skills I feel like I learned and I still use are time management and organization.  Time management particularly, because there was so much to do, and when we get busy I need to be able to make sure I am doing my best for my colleagues.

 

Q:  Why do you have a passion for this industry?

A:  I have a passion for problem solving.  I really like to do that.  When it comes to collections or our systems.  I like to make things work!  My passion is being challenged by my work – and it keeps me engaged.

 

Q:  Which company core value speaks to you the most – and why?

A:  Tenacity!  I like to keep on a problem – no matter what it is – until I get it solved.  I like to do something until it is done!  I am result oriented as well, but I like to stick it out with a problem, especially if others have tried and not gotten it to and end point.

 

Q:  What is your favorite Maxons story?

A:  I came from a law firm before working here, and I saw people doing all kinds of crazy things and getting sued.  When I came here, my very first full staff meeting was only a few weeks after I started.  During the meeting management was really upset about a discussion of our crews “were not wearing shirts.”  And I assumed they didn’t have shirts on at all!  Little did I know they were talking about our crew tee shirts that are Maxons branded.  I was horrified our crews were walking around shirtless on job sites!   Thankfully someone clued me in pretty quick!

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Meeting Maxons!

Meetign Maxons

Our Blog series, “Meeting Maxons!” continues this week. We will hear from Gregg, a Client Services Associate, about his experiences at Maxons.

Q:  How long have you been with Maxons?

A:  I started in 2001, and stayed for six years.  Then I can back in 2015, altogether almost 8 years.

 

Q:  Do you remember what your impressions were of the company after being here for about a month?

A:  Having been at other places, here you can see the commitment to culture and it is one of the best things about this place.  It is practiced and given attention.  We care about maintaining healthy information and database as well, that is easy to let slide, but it make all of our jobs so much easier.

Upper management is really emotionally healthy and that filters through the entire organization and there is a large level of transparency, and everyone has an equal opportunity to learn grow and succeed and, it is really unique and wonderful to find.

 

Q:  What was the first thing you had to learn when joining the team?

A:  Had to learn what the business was in the very beginning.  And I happened to join the company after one of the largest disasters and tragedies this country had ever seen, so I had to learn quickly.

 

Q:  What is the most important thing you have learned since you have been here?

A:  Communication and mutual respect go a long way.  Don’t over promise and under deliver, it is not only a great rule for business, but a great rule for life.  And that our core values are not only business values, they are personal values.

 

Q:  Why do you have a passion for this industry?

A:  I think it is truly a business where you are helping people.  Whether you are actually out in the field or not, someone calls and they have a real need for our help.  It’s a wonderful feeling to either help get someone get back on their feet, get their home or business back together.  Whether we are dealing with the end user or other professionals in the industry, it is nice to hear our work is appreciated.  By doing a good job we make sure everyone looks good.

 

Q:  Which company core value speaks to you the most – and why?

A:   I really like responsibility, and enjoyment!  I think if you take responsibility for something the rest of it will all fall into place.  No one here can say “it’s not my job” everyone takes ownership of anything that may come their way.  By doing this it touches on all our other values.

I also think a lot of people don’t enjoy where they work, and I love that here it is a major tenant of our company.  People spend a lot of time at work, and if you don’t enjoy it, you can’t do your job well.

 

Q:  What is your favorite Maxons story?

A:  One of the reasons I love this company so much is that I started during 9/11 and it was an intense, full on experience.  There was a sense of us all pulling together.  I have never had an experience like that.  Where dealing with something so tragic, yet I felt like I was contributing and making progress.  In the midst of all that I made great relationships with coworkers and it was a foundation of my young professional live.  It speaks to the character of this place, that despite what seemed like an impossible task we pulled together and cared about each other.  This part of the company has lasted, even when we deal with catastrophes still, we pull together and have an intense focus on the needs of our customers and clients.  And it is why I am so happy to be able to come back.

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