Meeting Maxons!

Meetign Maxons

Our Blog series, “Meeting Maxons!” continues this week. We will hear from David, a Senior Project Manager, about his experiences at Maxons.

Q:  How long been with Maxons?

A:  2 years.

 

Q:  Do you remember what your impressions were of the company after being here for about a month?

A:  There was a lot of open communication and teamwork.

 

Q:  What was the first thing you had to learn when joining the team?

A:  I had to relearn the subway system! I came from the industry, so I really needed to learn the Maxons way!.

 

Q:  What is the most important thing you have learned since you have been here?

A:  Teamwork – you can’t do it alone!

 

Q:  Why do you have a passion for this industry?

A:  Because I get to help people.  It is my nature, and I get to do it professionally.  Outside of Maxons I am involved in helping my community, as a volunteer firefighter, I like to be a resource to people.

 

Q:  Which company core value speaks to you the most – and why?

A:  Optimism.  What we deal with could be the worst experience of our customer’s life.  That means we need to be empathetic and understanding with them, and help them see there is hope and that this will pass.  And we get to help them through all of that.

 

Q:  What is your favorite Maxons story?

A:  In general how the group comes together on large losses.  I just handled one with multiple apartments, multiple floors, there were a lot of needs on the site.  Multiple Project Managers jumped in to help me, our warehouse team was unstoppable and our Vice President was with me every step of the way.  The job went well and I couldn’t have done it alone.

I have worked for a few other restoration companies and Maxons is the only one that adheres to the core values – here it is not just words on our wall, we live them.

Daviddavid fun

Meeting Maxons!

Meetign Maxons

 

 

 

 

Here is the first in our new blog series, “Meeting Maxons!”  We are going to post short interviews with our staff so everyone can hear first hand how it is to work at Maxons!

Our first Volunteer for the series was Ruta our Marketing Manager.

Q.    How long been with Maxons?
A.  6 years (5.8 years)

Q.   Do you remember what your impressions were of the company after being here for about a month?
A.  I liked it – at the time I was part of a growth surge.  We had just hired a few people and had a lot of new people all at once.  Eye of the storm had just changed – the company was growing and trying new things.

Q.    What was the first thing you had to learn when joining the team?
A.  Goldmine (our CRM).  I also had to spend time on industry terms – differences between Public Adjusters and Independent Adjusters, or Brokers versus Agents.  Had to learn our verticals.

Q.    What is the most important thing you have learned since you have been here?
A.  Planning and process.  The MAP training has been great, have gotten us focused on working a lot with timelines, which makes us forward thinking.  We are always asking what we do next.  Never had that before.

Q.    Why do you have a passion for this industry?
A.  I didn’t know anything about it when I started.  And first few days was freaked out about suffering a damage in my home!
But it is never the same here – no jobs are the same – we find ways to solve the unsolvable.  We end up in a lot of buildings in the city that we would otherwise never be in.

Q.    Which company core value speaks to you the most – and why?
A.  I feel like the biggest corn ball for saying all of them.
I am going to go with Enjoyment.  You can see it in our events.  In the faces of happy clients.  You simply can’t escape it.

Q.   What is your favorite Maxons story?
A.  I had been here a week and went to a social media training and another student in the class knew us, we had worked for him and he loved us!  I didn’t know much about what we did yet – but to see his reaction was amazing!  I could really see we made a difference for people!

Maxons Logo - MASTER 061614 - FC Tag

Compassion – Setting Maxons Apart

Compassion – a feeling of distress and pity for the suffering or misfortune of another, often including the desire to alleviate it.

In today’s hustle and bustle, I feel that we as humans often forget to stop and think about the circumstances of the people that we come in contact with on a daily basis.  The ability to have compassion and empathy for our fellow man/woman/child is often lost in the rush of everyday life.  Compassion is something that I think sets Maxons apart from other companies in our industry.  I can honestly say that every single person I work with at Maxons truly cares about the people who call us to help them with losses they have at their homes and businesses.

Being a grief counselor, I recognize that the people who call us are experiencing a loss in their lives.  For many of us, our homes are our safe havens, our one place we can go to feel safe and sheltered from what can sometimes be a cruel world.  When something happens to upset that, it can be a devastating loss for us, much like the loss of a loved one.  Often times, while speaking to an insured, I call upon my grief counseling skills and put many of the techniques I have learned into practice.  Below are some basic Grief Counseling 101 tips that each one of us can put to use.

The single most important question to ask a person dealing with a loss is, “What happened?”  Once you have asked that question it is equally important to remember to keep quiet and let the person explain what they are going through.  This is a very important first step.  A lot of times, we are the very first call after their insurance company or broker and these calls tend to be very technical.  We may be the first chance a person has to discuss not only the technical aspects of what they are going through but how they feel about their world being turned upside down.

Once you have heard what it is that the caller is going through it is very important to follow up with open ended questions to keep the dialogue going.  Things like:  “It seems like you are having a rough day…”,  “You must feel devastated….”  Again, once you ask a question, let the person talk about how they are feeling.

Offering hope to the people we speak to is also a help.  Letting them know that we are here to help is a great relief to them.  Also, checking in with them in a day or two just to see how they are doing goes a long way

Some important things we should avoid saying:

  • “I know how you feel.” One can never know how another may feel. You could, instead, ask the person to tell you how he or she feels.
  • Statements that begin with “You should” or “You will.” These statements are too directive. Instead you could begin your comments with: “Have you thought about. . .” or “You might. . .”
  • “Everything will be okay.” Believe this for the person and hold on to hope, but someone could feel like you are dismissing someone’s grief.
  • “Let me tell you about my own loss which is similar to yours.” There will be a time for you to share, but not right now. Your role is to listen and stay with the person’s loss. When we bring the focus to ourselves, we leave the person in a real way. They want to not feel alone. Grief shared allows the person to feel some relief for a time before they need to gather it all up again and make it into tomorrow.

These may seem like very little things we can do but they do make a world of difference to the person experiencing a loss and set us apart even more, from other companies in our industry.

~Submitted by Melissa Natoli,  Sales/Project Coordinator

Saftey Tip – Always be alert behind the wheel of your automobile

In today’s workplace it is shocking that we wouldn’t get an immediate response from someone when so many of us have mobile devices allowing us to get calls, messages and emails while we are away from our desks.

While this can improve productivity and communication it doesn’t come without risk.  See the following statistic:

  • Drivers who use hand-held devices are 4 times more likely to get into crashes serious enough to injure themselves.(Monash University)

Keeping this in mind we remind all of our friends, customers, clients, vendors, and everyone out there on the roads; choose safety every time.

~Submitted by Lou Triscari, Project Manager

 

 

Customer Service – Pay it Forward!

At Maxons we strive with every interaction to be providing the best possible support for our customers and clients.  It is one of our core values and a major part of our corporate mission.

Because we spend so much time talking about it, we have started to focus on it outside of Maxons as well.  Debbie  in our NJ office, and I were speaking earlier today about the benefits we have found in complementing our vendors both at Maxons and in our personal lives when someone shows us that they care.  As customer service has taken a dip in the public perception lately, we find complimenting someone on a job well done delivers a positive message to that person and their coworkers.  Who doesn’t like to be told they are doing a good job, or even hear the words “Thank you” from a customer?

Our corporate mission statement is, “To make the world a better place – one relationship and one project at a time!”  But I think many of us have taken this concept into our personal lives as well.  And an easy way to do this is simply to thank someone for showing us great customer service, it takes a moment and could make everyone’s day a little brighter.

~Submitted by Kelley Dolan and Debbie Romeo-Johnson

Thank you to our Resilient Staff!

I want to thank everyone at Maxons for their adaptive natures this week.  We have had a week out of the ordinary!  The following are some of the great opportunities we had this week, and this is on top of keeping the business moving along successfully:

  • Client Appreciation Golf Outing.
  • 2 day photo shoot for the entire staff.
  • Office rearrangement to accommodate head shots (thanks to my in office furniture movers!).
  • Full Departmental meetings in NYC.
  • Full Staff Meeting in NYC.
  • Open Enrollment for health insurance time.

Usually all these things don’t happen in one week, but it was a perfect storm of getting stuff done together as a group.  Everyone has remained cooperative, adapted to the many changes in staff availability, and in general continued to be the great employees that they are! 

Thanks everyone!

~Contributed by Kelley Dolan, Director of Human Resources/Facilities Management

Maxons 2012 Golf Outing

Nestled in the foothills of beautiful Rockland county NY, our annual golf outing once again was held at Patriot Hill Country Club.  Stunning views of the Hudson provided a picturesque setting for our honored guests and friends. 

This years celebrity guest was none other than Anthony Mason from the NY Knicks. Arguably one of the best defensive players ever to guard the paint at Madison Square Garden, Anthony greeted our golfers and signed photos for all.

All guests got a chance to shake hands with Mase and pose for a photo-op. 

Our featured charity this year was the NY Police & Fire Widows & Children’s Benefit Fund. (answerthecall.org) we raised $455 during the raffle and Anthony promptly reached into his pocket and peeled off another hundred for the charity.

Great day, great guests and great job by all the Maxons Staff for hosting yet another successful event.

~Contributed by Howard White, CR, Executive Vice President Business Development