Registered Third Party Evaluators™ (RTPE)

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Maxons Restorations, Inc. is proud to announce Kevin Faller, CR as the newest member of an international roster of experts awarded the title of “Registered Third Party Evaluators™” (RTPE).

An RTPE is awarded to an individual who possesses not only fundamental industry training and experience as a typical restorer; they possess lengthy experience and the highest levels of advanced formal education available on the subject of structural and contents repairs following a variety of perils including wind, water, and fire. They have also demonstrated their skill in producing unbiased professional reports that are largely built upon facts rather than opinion.

Congratulations Kevin!

Meeting Maxons!

Meetign Maxons

Our Blog series, “Meeting Maxons!” continues this week. We will hear from Andy, our Senior Director of Client Services, about his experiences at Maxons.

Q:  How long have you been with Maxons?

A:  Will be 12 years in the summer.

 

Q:  Do you remember what your impressions were of the company after being here for about a month?

A:  I thought that what we did was fascinating because I wasn’t from the industry.  I was impressed with the longevity with the employees, and the feeling of being part of large family.

 

Q:  What was the first thing you had to learn when joining the team?

A:  The inner working of the industry, the flow of work, who was responsible for what.  When I started here I didn’t know what an adjuster was!  So I had to learn everything!

 

Q:  What is the most important thing you have learned since you have been here?

A:  I think that even though in your heart you strive to be everything to everyone all the time, that sometimes you can’t just do that.  And that it is painful at times when you have to let a friend down, either personally or in business.

 

Q:  Why do you have a passion for this industry?

A:  Because I care about people and we are in a caring industry.

 

Q:  Which company core value speaks to you the most – and why?

A:  Sincerity.  Because it exemplifies being caring to people and I have always told my clients that I am the guy you want in a foxhole with you!

 

Q:  What is your favorite Maxons story?

A:  I believe that being one of the first public responders to the disaster of 9/11 and being part of the  company that cleaned the Great Seal of the United States and other national landmarks and treasures I something very few other people can say.  And that fills me with a lot of pride.

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Meeting Maxons!

Meetign Maxons

Our Blog series, “Meeting Maxons!” continues this week. We will hear from Evan, our NJ Regional Manager, about his experiences at Maxons.

Q:  How long have you been with Maxons?

A:  Just over 20 years.

 

Q:  Do you remember what your impressions were of the company after being here for about a month?

A:  It was a fast paced environment, but very welcoming, I had balloons in my office on my first day!  At the time we were only about 8 people and it was exciting!  It was fun to work in NYC and I enjoyed it.

 

Q:  What was the first thing you had to learn when joining the team?

A:  I already had been in the business when I came to Maxons, so I had a head start.  But I had to learn the programs we used.  At first I thought it wouldn’t be as good as what I had been using, but it was even better!  And the way the company used it made things easier!

 

Q:  What is the most important thing you have learned since you have been here?

A:  I have learned a lot of things about myself, I have learned what is important, I have learned from everyone I have worked with here.  I have been here a long time, it is hard to pick one!   I used to carry a lot more anxiety about the day to day operations, and problems cropping up, now I don’t as get stressed out about problems that may crop up, because problems are what we handle!  I feel I have learned to deal with problems better, because there is always a solution.  You may have to work to figure out the solution, but there is always something to work on.   And sometimes I am lucky and have the experience and can solve problems really quickly.  Dealing with adversity has calmed me down.  It doesn’t mean I am stress free, but things that used to be stressful are not anymore.

 

Q:  Why do you have a passion for this industry?

A:  I love when you go to see a customer and they answer the door, and you are there to solve their problem.  I love having the ability through my years of experience, to help people with problems they wouldn’t be able to solve on their own.  That gives me a great sense of accomplishment.

 

Q:  Which company core value speaks to you the most – and why?

A:  Sincerity – I have always believed when you say something you need to do something.  Our words are not hollow.  Whether it is setting an appointment, negotiating, or just planning, back up your words.  It is how you get a great, consistent, reputation of people being able to count on you.  When it comes to our customers we give the same benefit and service to everyone because we approach each job with sincerity.

 

Q:  What is your favorite Maxons story?

A:  During 9/11 I had an appointment with a tenant to review their apartment.  While in the lobby I had 8 -10 other tenants run up to me for help.  It was really early on in the process and people just needed help and we were able to be there for them.  It was an unbelievable the amount of calls that came in and needed help.  I was so proud to be a part of helping them get back on their feet.

We also did some things outside our scope of work during 9/11.  We usually just work inside buildings, but because of the volume of debris on the roofs of buildings we had to dedicate crews to that clean up effort.  We would spend days cleaning the roofs of buildings to make sure their HVAC units and building systems were clean and safe to use once the building turned things back on.  It was out of the ordinary for us, but made a big difference in the clean up efforts in the area.

Listen to Damon Gersh on the radio!

We are proud to announce our CEO, Damon Gersh, has recently been featured on The Art of the CEO with Bart Jackson!

We met Bart Jackson through CEO Report’s Tristate Culture Awards, and he was so intrigued by what we do he awarded us with his Annual Community Contributor Award.

See the link to their discussion below!

http://www.theartoftheceo.com/

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Meeting Maxons!

Meetign Maxons

Our Blog series, “Meeting Maxons!” continues this week. We will hear from Justin, a Director of Client Services, about his experiences at Maxons.

Q:  How long have you been with Maxons?

A:  1 year 7 months

Q:  Do you remember what your impressions were of the company after being here for about a month?

A:  I thought this is a very unique profession, and it felt good to be around people who had a lot of experience and passion for what they do.

Q:  What was the first thing you had to learn when joining the team?

A:  The ins and outs of a property loss.

Q:  What is the most important thing you have learned since you have been here?

A:  Where there are obstacles, there are opportunities.

Q:  Why do you have a passion for this industry?

A:  To answer, I’m going to pull from the first two lines of our company’s vision: “Maxons is a unique organization of great people doing extraordinary things under difficult circumstances. Maxons makes people’s lives better by providing caring, professional, & expert service at a critical time.”

Q:  Which company core value speaks to you the most – and why?

A:  Teamwork – I’m fortunate to work with a fine group of caring individuals. Furthermore, in this industry, there are so many moving parts that go on, and without a solid unit, nothing would get accomplished. Any success I have or will have, I must first and foremost give credit to the team I work with.

Q:  What is your favorite Maxons story?

A:  There isn’t one in particular that comes to mind, but my favorite stories come from my clients, who beam with happiness, when talking about making it through and recovering from a disastrous event with grace because of the work we did. Every time I hear a story like that, it definitely gives a warm feeling, and makes me feel good.

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Meeting Maxons!

Meetign Maxons

Our Blog series, “Meeting Maxons!” continues this week. We will hear from Holly, a Senior Project Coordinator, about her experiences at Maxons.

Q:  How long have you been with Maxons?

A:  It will be 17 official years in January. I started as a temp in October 2000.

 

Q:  Do you remember what your impressions were of the company after being here for about a month?

A:  I had recently moved to NYC and when I started at Maxons and our office was up on the 8th floor of the building we are still in, but with much less people than we have now. While I cannot recall how exactly I felt after being here for a month, I just knew it to be a very busy company, that I was never bored, and something compelled me to keep coming back!

 

Q:  What was the first thing you had to learn when joining the team?

A:  I learned how to enter reports in Excel spreadsheets (no really!) and use our then estimating software, Qirra. In some way or other, I was supporting pretty much all of the staff members there since there were no Project Coordinators back then. It was a very different time, I learned so much, and I am amazed every day at all the changes and improvements that have happened since then!

 

Q:  What is the most important thing you have learned since you have been here?

A:  How impressive it is when everyone comes together so quickly to help out in both major disasters, mini CATs and every day emergencies.

 

Q:  Why do you have a passion for this industry?

A:  When a customer is so happy with what we have done and shares it with me, it is such a rewarding thing to hear.

 

Q:  Which company core value speaks to you the most – and why?

A:  Enjoyment. I have never worked for a company that both plays as hard as they work. Maxons parties and events are great celebrations of our success!

 

Q:  What is your favorite Maxons story?

A:  Having been both here at Maxons and in NYC for just under a year, when 9/11 hit it was indescribable how overwhelming it all was. Knowing I was working for a company that ended up having a huge impact on the tremendous cleanup initiative gave me a sense of pride. (At the time of course, we all just took it one day at a time because it was so chaotic and unknown!) I will always remember all the piles of files everywhere, the great temp labor brought in that we desperately needed (some are still here!), and being able to calm and help the many, many frazzled, stressed and worried customers that needed our help so badly. We were all doing the best we could, and somehow we came together and persevered.

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