Meeting Maxons!

Meetign Maxons

Our Blog series, “Meeting Maxons!” continues this week. We will hear from Justin, a Director of Client Services, about his experiences at Maxons.

Q:  How long have you been with Maxons?

A:  1 year 7 months

Q:  Do you remember what your impressions were of the company after being here for about a month?

A:  I thought this is a very unique profession, and it felt good to be around people who had a lot of experience and passion for what they do.

Q:  What was the first thing you had to learn when joining the team?

A:  The ins and outs of a property loss.

Q:  What is the most important thing you have learned since you have been here?

A:  Where there are obstacles, there are opportunities.

Q:  Why do you have a passion for this industry?

A:  To answer, I’m going to pull from the first two lines of our company’s vision: “Maxons is a unique organization of great people doing extraordinary things under difficult circumstances. Maxons makes people’s lives better by providing caring, professional, & expert service at a critical time.”

Q:  Which company core value speaks to you the most – and why?

A:  Teamwork – I’m fortunate to work with a fine group of caring individuals. Furthermore, in this industry, there are so many moving parts that go on, and without a solid unit, nothing would get accomplished. Any success I have or will have, I must first and foremost give credit to the team I work with.

Q:  What is your favorite Maxons story?

A:  There isn’t one in particular that comes to mind, but my favorite stories come from my clients, who beam with happiness, when talking about making it through and recovering from a disastrous event with grace because of the work we did. Every time I hear a story like that, it definitely gives a warm feeling, and makes me feel good.

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Meeting Maxons!

Meetign Maxons

Our Blog series, “Meeting Maxons!” continues this week. We will hear from Kevin, a Regional Manager, about his experiences at Maxons.

Q:  How long have you been with Maxons?

A:  Almost 8 years.

 

Q:  Do you remember what your impressions were of the company after being here for about a month?

A:  I was coming from Pennsylvania – but felt there was still a very family friendly atmosphere – more so then I expected for a NYC firm.

 

Q:  What was the first thing you had to learn when joining the team?

A:  That it takes a lot more effort to communicate and handle claims on a personal level in the city than it did in the suburbs.  And then the different internal processes.

 

Q:  What is the most important thing you have learned since you have been here?

A:  The company likes to have fun with each other and enjoy working with each other, both at work and away from work.  That is rare.

 

Q:  Why do you have a passion for this industry?

A:  Because I get to help people everyday, they need guidance and assistance through their emergency and I can help.  And our clients are grateful for what we do, and our ability to provide prompt, quality service.

 

Q:  Which company core value speaks to you the most – and why?

A:  Teamwork – everybody here is always willing to pitch and help anyone else in the company.

 

Q:  What is your favorite Maxons story?

A:  Our perseverance during hurricane Sandy.  Many of our employees were without electricity and water in their own homes, but they persevered and continued to help others during that challenging time.

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Meeting Maxons!

Our Blog series, “Meeting Maxons!” continues this week. We will hear from Leanne, a Project Manager, about her experiences at Maxons.

Q:  How long been with Maxons?

A:  2.5 years

 

Q:  Do you remember what your impressions were of the company after being here for about a month?

A:  I thought everyone was so nice, incredibly helpful.  It was very complimentary, very supportive because everyone wanted me to do well.

 

Q:  What was the first thing you had to learn when joining the team?

A:  I had a learning curve for working for a small company, I had some culture shock since I had always worked for massive companies.  I was able to get more things done, less red tape.  And I know everyone and what they do here.  It was a big change.  But everything is simpler.

 

Q:  What is the most important thing you have learned since you have been here?

A:  How to make sure a job is 100% successful!  That I can reach out for help, have the tools in place, making sure all communication is on time.  All the tools are in place for me to do the best I can.

 

Q:  Why do you have a passion for this industry?

A:  I love the urgency.  I learn something new every day.  I get to see incredibly exciting things on a regular basis.  No 2 days are the same, I always have something brand new to learn.

 

Q:  Which company core value speaks to you the most – and why?

A:  All of them are important.  A lot of people probably pick teamwork, but it feels like so much more than that.  Even when we make mistakes everyone has our back.  We are one team – if I fail everyone fails, when I succeed everyone succeeds.  I feel like we have each others’ backs.

 

Q:  What is your favorite Maxons story?

A:  It was Valentine’s Day 2016, I woke up planning to spend time with family.  Then I got a call about a large job at a mall.  The mall was flooded, 13 very high end shops and restaurants needed help.  I was dealing with all different store owners, managers, and a variety of adjusters.  There were a lot of differing personalities and opinions.  I rushed out of the house in a short sleeved shirt to get there and start working, it was a bad day to forget a jacket, it was the coldest day of the year.  When i got onsite the owner of the property was so concerned he offered to buy me a sweatshirt because he was worried I’d be cold!  It was so sweet, shows how great out clients are!

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