Maxons: A Certified “Great Place to Work!”

We are so very pleased to announce that we have been certified as at Great Place to Work for the next year!

Maxons went through the process of submitting a Trust Index© Survey to the Great Place to Work® Organization and based on the feedback from our staff we have earned the certification!

A huge thank you goes out to our staff for their participation – we couldn’t have done this, or anything we do, without an amazing team of people doing amazing things!

See our review here:

http://reviews.greatplacetowork.com/maxons-restorations-inc

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Congratulations to the whole staff – you make us Great!

Meeting Maxons!

Meetign Maxons

Our Blog series, “Meeting Maxons!” continues this week. We will hear from Cynthia, our Accounts Receivable Manager, about her experiences at Maxons.

Q:  How long been with Maxons?

A:  10 years

 

Q:  Do you remember what your impressions were of the company after being here for about a month?

A:  When I first started was just myself and our previous Controller in Finance, so tons of filing had piled up!  I came in early, caught up on a lot of AP stuff, filed, and did mailing.  My first month I was working 10 hour days to catch up the finance department!  So when I started I was a little stunned!  But we worked together and got things caught up, and it was excellent training for me, I enjoyed it!  I got involved in putting new systems in place.

 

Q:  What was the first thing you had to learn when joining the team?

A:  I had to learn how to do billing and send it to our PM/PC team.  The process was kind of dated, so I had to adjust to learn how to get it done, and then come up with a new system.

 

Q:  What is the most important thing you have learned since you have been here?

A:  I came from a company that was really chaotic, I was wearing so many different hats.  The same thing happened here, I immediately had to learn the new hats!  The skills I feel like I learned and I still use are time management and organization.  Time management particularly, because there was so much to do, and when we get busy I need to be able to make sure I am doing my best for my colleagues.

 

Q:  Why do you have a passion for this industry?

A:  I have a passion for problem solving.  I really like to do that.  When it comes to collections or our systems.  I like to make things work!  My passion is being challenged by my work – and it keeps me engaged.

 

Q:  Which company core value speaks to you the most – and why?

A:  Tenacity!  I like to keep on a problem – no matter what it is – until I get it solved.  I like to do something until it is done!  I am result oriented as well, but I like to stick it out with a problem, especially if others have tried and not gotten it to and end point.

 

Q:  What is your favorite Maxons story?

A:  I came from a law firm before working here, and I saw people doing all kinds of crazy things and getting sued.  When I came here, my very first full staff meeting was only a few weeks after I started.  During the meeting management was really upset about a discussion of our crews “were not wearing shirts.”  And I assumed they didn’t have shirts on at all!  Little did I know they were talking about our crew tee shirts that are Maxons branded.  I was horrified our crews were walking around shirtless on job sites!   Thankfully someone clued me in pretty quick!

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Meeting Maxons!

Meetign Maxons

Our Blog series, “Meeting Maxons!” continues this week. We will hear from Gregg, a Client Services Associate, about his experiences at Maxons.

Q:  How long have you been with Maxons?

A:  I started in 2001, and stayed for six years.  Then I can back in 2015, altogether almost 8 years.

 

Q:  Do you remember what your impressions were of the company after being here for about a month?

A:  Having been at other places, here you can see the commitment to culture and it is one of the best things about this place.  It is practiced and given attention.  We care about maintaining healthy information and database as well, that is easy to let slide, but it make all of our jobs so much easier.

Upper management is really emotionally healthy and that filters through the entire organization and there is a large level of transparency, and everyone has an equal opportunity to learn grow and succeed and, it is really unique and wonderful to find.

 

Q:  What was the first thing you had to learn when joining the team?

A:  Had to learn what the business was in the very beginning.  And I happened to join the company after one of the largest disasters and tragedies this country had ever seen, so I had to learn quickly.

 

Q:  What is the most important thing you have learned since you have been here?

A:  Communication and mutual respect go a long way.  Don’t over promise and under deliver, it is not only a great rule for business, but a great rule for life.  And that our core values are not only business values, they are personal values.

 

Q:  Why do you have a passion for this industry?

A:  I think it is truly a business where you are helping people.  Whether you are actually out in the field or not, someone calls and they have a real need for our help.  It’s a wonderful feeling to either help get someone get back on their feet, get their home or business back together.  Whether we are dealing with the end user or other professionals in the industry, it is nice to hear our work is appreciated.  By doing a good job we make sure everyone looks good.

 

Q:  Which company core value speaks to you the most – and why?

A:   I really like responsibility, and enjoyment!  I think if you take responsibility for something the rest of it will all fall into place.  No one here can say “it’s not my job” everyone takes ownership of anything that may come their way.  By doing this it touches on all our other values.

I also think a lot of people don’t enjoy where they work, and I love that here it is a major tenant of our company.  People spend a lot of time at work, and if you don’t enjoy it, you can’t do your job well.

 

Q:  What is your favorite Maxons story?

A:  One of the reasons I love this company so much is that I started during 9/11 and it was an intense, full on experience.  There was a sense of us all pulling together.  I have never had an experience like that.  Where dealing with something so tragic, yet I felt like I was contributing and making progress.  In the midst of all that I made great relationships with coworkers and it was a foundation of my young professional live.  It speaks to the character of this place, that despite what seemed like an impossible task we pulled together and cared about each other.  This part of the company has lasted, even when we deal with catastrophes still, we pull together and have an intense focus on the needs of our customers and clients.  And it is why I am so happy to be able to come back.

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Meeting Maxons!

Meetign Maxons

Our Blog series, “Meeting Maxons!” continues this week. We will hear from David, a Senior Project Manager, about his experiences at Maxons.

Q:  How long been with Maxons?

A:  2 years.

 

Q:  Do you remember what your impressions were of the company after being here for about a month?

A:  There was a lot of open communication and teamwork.

 

Q:  What was the first thing you had to learn when joining the team?

A:  I had to relearn the subway system! I came from the industry, so I really needed to learn the Maxons way!.

 

Q:  What is the most important thing you have learned since you have been here?

A:  Teamwork – you can’t do it alone!

 

Q:  Why do you have a passion for this industry?

A:  Because I get to help people.  It is my nature, and I get to do it professionally.  Outside of Maxons I am involved in helping my community, as a volunteer firefighter, I like to be a resource to people.

 

Q:  Which company core value speaks to you the most – and why?

A:  Optimism.  What we deal with could be the worst experience of our customer’s life.  That means we need to be empathetic and understanding with them, and help them see there is hope and that this will pass.  And we get to help them through all of that.

 

Q:  What is your favorite Maxons story?

A:  In general how the group comes together on large losses.  I just handled one with multiple apartments, multiple floors, there were a lot of needs on the site.  Multiple Project Managers jumped in to help me, our warehouse team was unstoppable and our Vice President was with me every step of the way.  The job went well and I couldn’t have done it alone.

I have worked for a few other restoration companies and Maxons is the only one that adheres to the core values – here it is not just words on our wall, we live them.

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Meeting Maxons!

Our Blog series, “Meeting Maxons!” continues this week. We will hear from Sarah, a Senior Project Coordinator, about her experiences at Maxons.

Q:  How long been with Maxons?

A:  5 Years.

 

Q:  Do you remember what your impressions were of the company after being here for about a month?

A:  I remember my first initial impression!  I instantly knew it was going to be a different company than I’d ever worked for before.  Before I started I got flowers delivered to my apartment!  It was a relief to be going to a company that appreciates employees, a place that was just excited to have me starting as I was.  Everyone was friendly and welcoming.  I could tell everyone was close knit, and everyone truly cared about each other, inside and outside of work.

 

Q:  What was the first thing you had to learn when joining the team?

A:  Goldmine!  How to navigate in the program.

 

Q:  What is the most important thing you have learned since you have been here?

A:  One of the big things I have learned is to have more confidence in my work, and in general in the office.  A lot of my job is holding my Project Managers accountable – I have gained the courage to speak up and keep them in line when they need it.  When I first started I wasn’t confident enough to do that.  Now that I am leading some regional meetings I have become more outspoken.

 

Q:  Why do you have a passion for this industry?

A:  I like it because I am always dealing with a new situation.  Each day is always different, I get to interact with so many different customers.  Sometimes people are frantic when they call, and I like being able to talk them through it and calm them down.  I explain that we are there to help them.  It is also nice to see the start and the end of project – and how quickly we can make a difference to our customers and clients.

 

Q:  Which company core value speaks to you the most – and why?

A:  Teamwork- I think our company revolves around that.  I have seen how important that is over this last summer.  We had stretches of time where we were short handed.  We didn’t skip a beat – we came together to get everything done and provide awesome customer service.  It seems like it comes natural to everyone here, to pitch in when needed.  We don’t have to put work towards teamwork, we just do it.

 

Q:  What is your favorite Maxons story?

A:  Participating in Tough Mudder with a group from Maxons was such an amazing experience and accomplishment!  We really bonded – working towards the goal for so long together in training.  We all completed the course and could celebrate that night together and it brought us closer together as a group.

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Meeting Maxons!

Meetign Maxons

Our Blog series, “Meeting Maxons!” continues this week. We will hear from Dan, a Project Manager, about his experiences at Maxons.

Q:  How long been with Maxons?

A:  A year and a half.

 

Q:  Do you remember what your impressions were of the company after being here for about a month?

A:  We had a client appreciation party in my first week – I got a sense of our fun, family environment through that.  And it as clear how important relationships are to our culture. Our mission is “To make the world a better place -one relationship and one project at a time.” And I realized that it wasn’t just talk – that we value our relationships.  Then I was also hoping I wasn’t in over my head!

 

Q:  What was the first thing you had to learn when joining the team?

A:  All the software and computer systems, Goldmine, Xactimate.  And I needed to learn how important our open lines of communication were.

 

Q:  What is the most important thing you have learned since you have been here?

A:  Good communication and consistent communication can make everyone’s life easier.  It will make it easier on myself and my customers.  I learned it was better to say “I don’t know, let me find out,” than to not answer at all.

 

Q:  Why do you have a passion for this industry?

A:  The industry is something I knew nothing about until I started here.  But it has been a very good and strong experience in learning about the professional business world, especially working in Manhattan.

 

Q:  Which company core value speaks to you the most – and why?

A:   Responsibility is one that I always likes to keep in mind.  I want to remember my positive accomplishments and my challenges.  I have to own up to mistakes and learn from them.

Teamwork is also big here, I wouldn’t be able to do a lot of what I do without help and support from everyone at Maxons.  Someone can answer any question or any problem.  Not all companies have that. I know people who don’t have access to that, and it makes me grateful to be here, people go above and beyond to help me out.

 

Q:  What is your favorite Maxons story?

A:  I handled a loss that was the result of a house fire in Queens.  I really had to be very compassionate with the family, they had lost everything, clothing, toys – everything.  It felt so good to provide comfort and show them the future could be bright.  I was able to be a resource for them.

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Meeting Maxons!

Our Blog series, “Meeting Maxons!” continues this week. We will hear from Leanne, a Project Manager, about her experiences at Maxons.

Q:  How long been with Maxons?

A:  2.5 years

 

Q:  Do you remember what your impressions were of the company after being here for about a month?

A:  I thought everyone was so nice, incredibly helpful.  It was very complimentary, very supportive because everyone wanted me to do well.

 

Q:  What was the first thing you had to learn when joining the team?

A:  I had a learning curve for working for a small company, I had some culture shock since I had always worked for massive companies.  I was able to get more things done, less red tape.  And I know everyone and what they do here.  It was a big change.  But everything is simpler.

 

Q:  What is the most important thing you have learned since you have been here?

A:  How to make sure a job is 100% successful!  That I can reach out for help, have the tools in place, making sure all communication is on time.  All the tools are in place for me to do the best I can.

 

Q:  Why do you have a passion for this industry?

A:  I love the urgency.  I learn something new every day.  I get to see incredibly exciting things on a regular basis.  No 2 days are the same, I always have something brand new to learn.

 

Q:  Which company core value speaks to you the most – and why?

A:  All of them are important.  A lot of people probably pick teamwork, but it feels like so much more than that.  Even when we make mistakes everyone has our back.  We are one team – if I fail everyone fails, when I succeed everyone succeeds.  I feel like we have each others’ backs.

 

Q:  What is your favorite Maxons story?

A:  It was Valentine’s Day 2016, I woke up planning to spend time with family.  Then I got a call about a large job at a mall.  The mall was flooded, 13 very high end shops and restaurants needed help.  I was dealing with all different store owners, managers, and a variety of adjusters.  There were a lot of differing personalities and opinions.  I rushed out of the house in a short sleeved shirt to get there and start working, it was a bad day to forget a jacket, it was the coldest day of the year.  When i got onsite the owner of the property was so concerned he offered to buy me a sweatshirt because he was worried I’d be cold!  It was so sweet, shows how great out clients are!

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