Our Blog series, “Meeting Maxons!” continues this week. We will hear from Evan, our NJ Regional Manager, about his experiences at Maxons.
Q: How long have you been with Maxons?
A: Just over 20 years.
Q: Do you remember what your impressions were of the company after being here for about a month?
A: It was a fast paced environment, but very welcoming, I had balloons in my office on my first day! At the time we were only about 8 people and it was exciting! It was fun to work in NYC and I enjoyed it.
Q: What was the first thing you had to learn when joining the team?
A: I already had been in the business when I came to Maxons, so I had a head start. But I had to learn the programs we used. At first I thought it wouldn’t be as good as what I had been using, but it was even better! And the way the company used it made things easier!
Q: What is the most important thing you have learned since you have been here?
A: I have learned a lot of things about myself, I have learned what is important, I have learned from everyone I have worked with here. I have been here a long time, it is hard to pick one! I used to carry a lot more anxiety about the day to day operations, and problems cropping up, now I don’t as get stressed out about problems that may crop up, because problems are what we handle! I feel I have learned to deal with problems better, because there is always a solution. You may have to work to figure out the solution, but there is always something to work on. And sometimes I am lucky and have the experience and can solve problems really quickly. Dealing with adversity has calmed me down. It doesn’t mean I am stress free, but things that used to be stressful are not anymore.
Q: Why do you have a passion for this industry?
A: I love when you go to see a customer and they answer the door, and you are there to solve their problem. I love having the ability through my years of experience, to help people with problems they wouldn’t be able to solve on their own. That gives me a great sense of accomplishment.
Q: Which company core value speaks to you the most – and why?
A: Sincerity – I have always believed when you say something you need to do something. Our words are not hollow. Whether it is setting an appointment, negotiating, or just planning, back up your words. It is how you get a great, consistent, reputation of people being able to count on you. When it comes to our customers we give the same benefit and service to everyone because we approach each job with sincerity.
Q: What is your favorite Maxons story?
A: During 9/11 I had an appointment with a tenant to review their apartment. While in the lobby I had 8 -10 other tenants run up to me for help. It was really early on in the process and people just needed help and we were able to be there for them. It was an unbelievable the amount of calls that came in and needed help. I was so proud to be a part of helping them get back on their feet.
We also did some things outside our scope of work during 9/11. We usually just work inside buildings, but because of the volume of debris on the roofs of buildings we had to dedicate crews to that clean up effort. We would spend days cleaning the roofs of buildings to make sure their HVAC units and building systems were clean and safe to use once the building turned things back on. It was out of the ordinary for us, but made a big difference in the clean up efforts in the area.