Here is a successful follow up story from Sofia Pahidis, Project Coordinator in NJ!
I sent an email to an insured to check in and find out if everything was going smoothly while her job was in progress. The insured emailed us 10 days after the job was completed and stated that we did a wonderful job, we were quite neat and thanked us for a job well done. She then added that there were some pretty big gouges in her living room floor and also a few scratches.
We went right out to reinspect the issues and discovered we did not cause the damage. What the insured thought was damage was the actual nail heads popping out of the floor, and the scratches were nicks about the size of a pen tip. We explained to her that after we were done with our mitigation process that we clean the floor with a mop head and that if we had damaged the floor we would have corrected it immediately. The insured stated they had their floors refinished not too long ago, therefore, we recommended that she contact the people who refinished the floor to come back and fix it.
She was pleased with our guidance and attention. We got paid dollar for dollar and in less than 30 days.
Project Coordinators are our customers next point-of-contact while the Project Managers are away, and with that said we should be knowledgeable with the jobs they are on, especially when we speak to them on how the job is going while in progress.
Recently Daniel Fitzharris was out on vacation and one of our projects needed some immediate attention. The job was in a high school and we had to clean the stains out of the carpet in the main office. The Director of Facilities for the school called to say that we were very professional, but thought our crew might have accidentally missed a section of a room and requested we go back the next day or day after to address it. I spoke with the crew and then the contact for the school and everything was straightened out – we actually didn’t miss anything.
I was curious what our crew did to prompt the contact to comment on their professionalism, he said they were nice, but what impressed him the most was they just didn’t say hi – both crew members reached out their hands in a friendly gesture and our contact at the school said you just don’t see that anymore, “People just say hi and that’s it.”
They were very happy of our work as they didn’t need to replace the carpet and the carpet looked great!
~ Debbie Romeo-Johnson, Senior Project Coordinator
Our Project Coordinating team believes communicating with customers to be a key to Maxons success. During the day they like to check in with each customer that has work in progress about how everything is going. This leads to a lot of great communication. Below is one example from our Operations Supervisor, Alyssa Matlosz:
“We started a repair job at a Theater in NY. I called the contact on the job to see how things were going. She said everything was going fine and that she was happy the crew arrived as scheduled, I then assured her that the crew would arrive at the same time the following day. She was so thankful that I mentioned the crew returning, as it reminded her to tell me that we would not be able to work the next day since there was a performance scheduled. Had I not called to check in, the crew would have went to the job the following day and would have been turned away.”
Get The Fray Out
Damaged and ungrounded cords pose a threat of electric shock, present a fire hazard, and are a violation of safety codes. Get them replaced as quickly as possible.
The Health Department, in cooperation with Columbia University, is looking for volunteer homeowners to participate in a mold testing study in Hurricane Sandy affected areas of Brooklyn and Queens.
The study is funded by the federal government and will focus on 1 and 2 family houses that are planning mold cleanup. Qualifying homes will receive compensation (gift card or money) for their participation along with mold testing before and after cleanup. Call 311 and ask for Mold Testing Study.
What is mold?
Mold (mildew), mushrooms, and yeast are all types of fungi. Fungi are found both indoors and outdoors. Hundreds of different kinds of mold are commonly found in the United States and New York City.
Where is mold found?
Mold usually grows in damp places, such as bathrooms
How does mold grow?
It can grow almost anywhere there is water, high humidity, or damp conditions. Mold grows faster in warm temperatures and high humidity.
How are people exposed to mold?
- You can breathe in mold particles if mold is disturbed
- You can also breathe in tiny spores (similar to seeds) that mold may release into the air.
- You can touch mold and get it on your skin.
- You can swallow mold if you eat moldy or spoiled food.
What are the health effects of mold?
- Some people are allergic to molds.
- Mold exposure may cause or worsen asthma symptoms, hay fever, or other allergies.
- The most common symptoms of mold exposure are cough, congestion, runny nose, and trouble breathing. Symptoms usually disappear after the mold contamination is removed.
- More severe reactions to mold may occur among workers exposed to large amounts of mold on the job, such as farmers working with moldy hay.
Should I see a doctor if I have been exposed to mold?
If you think that you or your children have symptoms related to mold exposure, you should see a doctor. Keep in mind that many symptoms associated with mold exposure are also caused by many other illness.
How can mold be prevented?
The best way is to remove water and moisture sources. Fixing leaks, drying damp areas, and removing humidity from the air (e.g., using a dehumidifier in basements; cracking a window while taking a shower in bathrooms with no exhaust ventilation) will help stop mold growth and keep it from coming back.
How can I safely clean mold in my home?
- Use soap or a detergent solution and water to clean small areas of mold (less than 10 square feet) on walls or other hard surfaces as soon as you see it.
- Wear waterproof gloves.
- Dry the cleaned area completely.
- If the mold returns quickly or spreads, there may be an underlying problem such as a water leak. To stop mold, water problems must be fixed.
- If large areas of mold are present, you may need a professional mold abatement company. Check the phone book for mold abatement contractors.
What does my landlord have to do?
- Your landlord and building manager must keep your building in good condition so mold will not grow. This means repairing water leaks and correcting persistently high humidity levels.
- If you have a lot of mold (more than 10 square feet) or it keeps coming back after you have cleaned it, ask your landlord to fix the problem.
- If the problem isn’t fixed, call 311.
For more info http://www.nyc.gov/html/doh/html/environmental/mold.shtml