Meeting Maxons!

Meetign Maxons

Our Blog series, “Meeting Maxons!” continues this week. We will hear from David, a Senior Project Manager, about his experiences at Maxons.

Q:  How long been with Maxons?

A:  2 years.

 

Q:  Do you remember what your impressions were of the company after being here for about a month?

A:  There was a lot of open communication and teamwork.

 

Q:  What was the first thing you had to learn when joining the team?

A:  I had to relearn the subway system! I came from the industry, so I really needed to learn the Maxons way!.

 

Q:  What is the most important thing you have learned since you have been here?

A:  Teamwork – you can’t do it alone!

 

Q:  Why do you have a passion for this industry?

A:  Because I get to help people.  It is my nature, and I get to do it professionally.  Outside of Maxons I am involved in helping my community, as a volunteer firefighter, I like to be a resource to people.

 

Q:  Which company core value speaks to you the most – and why?

A:  Optimism.  What we deal with could be the worst experience of our customer’s life.  That means we need to be empathetic and understanding with them, and help them see there is hope and that this will pass.  And we get to help them through all of that.

 

Q:  What is your favorite Maxons story?

A:  In general how the group comes together on large losses.  I just handled one with multiple apartments, multiple floors, there were a lot of needs on the site.  Multiple Project Managers jumped in to help me, our warehouse team was unstoppable and our Vice President was with me every step of the way.  The job went well and I couldn’t have done it alone.

I have worked for a few other restoration companies and Maxons is the only one that adheres to the core values – here it is not just words on our wall, we live them.

Daviddavid fun

Meeting Maxons!

Our Blog series, “Meeting Maxons!” continues this week. We will hear from Leanne, a Project Manager, about her experiences at Maxons.

Q:  How long been with Maxons?

A:  2.5 years

 

Q:  Do you remember what your impressions were of the company after being here for about a month?

A:  I thought everyone was so nice, incredibly helpful.  It was very complimentary, very supportive because everyone wanted me to do well.

 

Q:  What was the first thing you had to learn when joining the team?

A:  I had a learning curve for working for a small company, I had some culture shock since I had always worked for massive companies.  I was able to get more things done, less red tape.  And I know everyone and what they do here.  It was a big change.  But everything is simpler.

 

Q:  What is the most important thing you have learned since you have been here?

A:  How to make sure a job is 100% successful!  That I can reach out for help, have the tools in place, making sure all communication is on time.  All the tools are in place for me to do the best I can.

 

Q:  Why do you have a passion for this industry?

A:  I love the urgency.  I learn something new every day.  I get to see incredibly exciting things on a regular basis.  No 2 days are the same, I always have something brand new to learn.

 

Q:  Which company core value speaks to you the most – and why?

A:  All of them are important.  A lot of people probably pick teamwork, but it feels like so much more than that.  Even when we make mistakes everyone has our back.  We are one team – if I fail everyone fails, when I succeed everyone succeeds.  I feel like we have each others’ backs.

 

Q:  What is your favorite Maxons story?

A:  It was Valentine’s Day 2016, I woke up planning to spend time with family.  Then I got a call about a large job at a mall.  The mall was flooded, 13 very high end shops and restaurants needed help.  I was dealing with all different store owners, managers, and a variety of adjusters.  There were a lot of differing personalities and opinions.  I rushed out of the house in a short sleeved shirt to get there and start working, it was a bad day to forget a jacket, it was the coldest day of the year.  When i got onsite the owner of the property was so concerned he offered to buy me a sweatshirt because he was worried I’d be cold!  It was so sweet, shows how great out clients are!

Leanne head shotLeanne fun

Meeting Maxons!

Meetign Maxons

Our Blog series, “Meeting Maxons!” continues this week. We will hear from Carmelo, a Project Manager, about his experiences at Maxons.

Q:  How long been with Maxons?
A:  One year.

Q:  Do you remember what your impressions were of the company after being here for about a month?
A:  Everyone felt like family.

Q:  What was the first thing you had to learn when joining the team?
A:  The software, our database and estimating program, it was my biggest challenge.

Q:  What is the most important thing you have learned since you have been here?
A:  All the science that goes into mitigation.  I had been involved in the construction side of buildings in my previous role, but I had to learn the mitigation side here.

Q:  Why do you have a passion for this industry?
A:  I have always liked jobs that were related to buildings and construction.

Q:  Which company core value speaks to you the most – and why?
A:  Teamwork for sure.  I always feel like I can go to anyone at Maxons and ask for help or advice.

Q:  What is your favorite Maxons story?
A:  I love the Maxons’ outings – we all come together like a family and get to interact with each other and enjoy each others company.  We are able to relax and let loose with each other and relieve some of the day to day stress we handle.

Checking in on Work In Progress!

Occasionally in our industry we get called into situations where a customer has had their health impacted as a result of their property damage.  Our staff is always very aware of these situations and takes the extra time and care these situations require.  Our Senior Project Coordinator, Angeliki Zontanos, relates one of the stories below and stresses the importance of not only doing the right job, but listening, empathizing and caring for our customers every step of the way:

I recently was working on a job where my main contact was a tenant’s mother.  She had called in a fire damage that was the result of a cooking fire.  After speaking with the customer’s mother I learned that her daughter had actually suffered 3rd degree burns as a result of this fire was in the intensive care unit recovering.

The mother has been running back and forth, staying at the hospital at all hours of the day to tend to her daughter as well as handling the fire damage clean-up at the apartment on her own.  She had never experienced a property damage like this before and they are not filing an insurance claim so she has no one else to help to guide her through the restoration process.

Throughout this process, I have been communicating with the mother by answering questions, informing her the crew’s arrival and assuring her that we will have the apartment cleaned thoroughly before her daughter’s return.  This was a huge concern as due to her daughter’s condition, her skin is sensitive and the apartment must be cleaned thoroughly from any residue from smoke or grease.

When I proceeded with the follow up call to see how the job was going, the mother informed me she is “grateful” as she is currently “exhausted” and encountering her own health issues; at the time of the call, she was experiencing a headache.  The mother said that the crew was working hard and “appreciates” our call as she “trusts” in us and the work being performed; so much so, she left during mid-day as she felt she was in our crew’s way.

It made me realize that when you take a step back, it is easy to see who our follow up calls and showing compassion makes a difference; it also makes you appreciate and value those around you.

~Angeliki Zontanos

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Checking in on Work in Progress!

Here is a successful follow up story from Sofia Pahidis, Project Coordinator in NJ!

I sent an email to an insured to check in and find out if everything was going smoothly while her job was in progress.  The insured emailed us 10 days after the job was completed and stated that we did a wonderful job, we were quite neat and thanked us for a job well done.  She then added that there were some pretty big gouges in her living room floor and also a few scratches.

We went right out to reinspect the issues and discovered we did not cause the damage.  What the insured thought was damage was the actual nail heads popping out of the floor, and the scratches were nicks about the size of a pen tip.  We explained to her that after we were done with our mitigation process that we clean the floor with a mop head and that if we had damaged the floor we would have corrected it immediately. The insured stated they had their floors refinished not too long ago, therefore, we recommended that she contact the people who refinished the floor to come back and fix it.

She was pleased with our guidance and attention.  We got paid dollar for dollar and in less than 30 days.

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Checking in on our Work in Progress…

Project Coordinators are our customers next point-of-contact while the Project Managers are away, and with that said we should be knowledgeable with the jobs they are on, especially when we speak to them on how the job is going while in progress.

Recently Daniel Fitzharris was out on vacation and one of our projects needed some immediate attention.  The job was in a high school and we had to clean the stains out of the carpet in the main office.  The Director of Facilities for the school called to say that we were very professional, but thought our crew might have accidentally missed a section of a room and requested we go back the next day or day after to address it.  I spoke with the crew and then the contact for the school and everything was straightened out – we actually didn’t miss anything.

I was curious what our crew did to prompt the contact to comment on their professionalism, he said they were nice, but what impressed him the most was they just didn’t say hi – both crew members reached out their hands in a friendly gesture and our contact at the school said you just don’t see that anymore, “People just say hi and that’s it.”

They were very happy of our work as they didn’t need to replace the carpet and the carpet looked great!

~ Debbie Romeo-Johnson, Senior Project Coordinator

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Checking in on our Work in Progress…

Our Project Coordinating team believes communicating with customers to be a key to Maxons success.  During the day they like to check in with each customer that has work in progress about how everything is going.  This leads to a lot of great communication.  Below is one example from our Operations Supervisor, Alyssa Matlosz:

 

“We started a repair job at a Theater in NY. I called the contact on the job to see how things were going. She said everything was going fine and that she was happy the crew arrived as scheduled, I then assured her that the crew would arrive at the same time the following day. She was so thankful that I mentioned the crew returning, as it reminded her to tell me that we would not be able to work the next day since there was a performance scheduled. Had I not called to check in, the crew would have went to the job the following day and would have been turned away.”