Communication is Key – Ed Christenson!

Communication (from Latin “communis“, meaning to share) is the activity of conveying information through the exchange of thoughts, messages, or information, as by speech, visuals, signals, writing, or behavior. It is the meaningful exchange of information between two or a group of persons.   (Wikipedia)

It’s no surprise that “Communication” is our theme this year at Maxons.  Everything we do involves communication in one way or another.  One example of great communication on a recent project for me was for an insured that had a health condition and very concerned about how we would handle the water loss she had in her home. She communicated to me that certain chemicals, odors, and dust could be very dangerous to her and that it was extremely important we follow her instructions.  By understanding and listening to her needs, I was able to convey this information to my crew and we were able to complete the project without any issues.  She told me she was very grateful for the way we handled her loss.

A very important part of communicating is the ability to “listen”.  Listening to our clients and customers is critical to our success.  By listening, I discovered what her needs were so that I could communicate those needs to my Project Managers, and crews.  If you ask me, It’s no coincidence that “listen” and “silent” have the exact same letters…

~Ed Christenson, Regional Manager


Communication is Key – Cynthia Nathan

Over the past few years I have learned a lot about payment options with insurance companies.  Sometimes we receive checks payable to Maxons, our insured and a mortgage company, this is known as a 3 party check.   When these checks are over $10,000 the mortgage companies require that we follow certain procedures to ensure our work was performed, charged and paid correctly.  When they determine it’s all finished and proper they will sign off on our check enabling Maxons to be paid.  This procedure can either be done by the insured or Maxons and 99% of the time the insured will opt for us to do this for them.

This process can be quite time consuming, and I have discovered, requires lots of specified communication; from us to the insured and then back to the mortgage company and then do it all over again.

Through all these requirements and paperwork I have learned that “communication is key” with our insured and their mortgage company.  We are acting on behalf of the insured so it is imperative that we have all the information as it is requested by the mortgage companies.

Many times because I am dealing with large call in centers in these matters one person will ask for something that another person may have either overlooked or forgotten about.  I then have to go back to our customer and get the additional information and then send back to the mortgage companies.

Without good communication on all sides we would struggle to receive payment for our services!

~Cynthia Nathan, Accounts Receivable Manager


25Founders | NY Report

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25Founders | NY Report.

25Founders is a collective of successful entrepreneurs who serve as an editorial board of advisors for NY Report. To foster peer-to-peer discussion about timely and relevant topics, we will ask our 25Founders a different question each month and share their responses. The goal of 25Founders is to provide you with ideas for your own business, based on real-world successes and strategies.

This month, we asked our members the following:

What is the most useful business advice you’ve ever been given?

2013 RIA Convention Speakers and Session Topics, Restoration Industry Association

2013 RIA Convention Speakers and Session Topics, Restoration Industry Association.

Rockville, MD – The Restoration Industry Association (RIA) will be holding its 68th Annual Leadership Summit and Industry Expo at the Planet Hollywood Resort & Casino in Las Vegas, Nev. on April 23-25, 2013. The convention will include presentations from many key leaders in the industry.

Dina Dwyer, CEO of Dwyer International, will deliver the keynote address at the opening session on Wednesday, April 24th.  Emma Cardini, senior associate with Wiss, Janney, Elstner Associates, and Jeffrey Gross, CR, and Howard White, CR, of Maxons Restorations, Inc., will give keynotes on Thursday, April 25th.

Education sessions will cover a wide range of topics ranging from emerging restoration technologies and legal issues in today’s work environment to creating successful sales teams. Among the sessions offered will be:
• Mobile Technology to Improve Profits by Shawn Silliman, CR, WLS. Silliman will discuss how mobile technology is reshaping the way restoration contractors are conducting business. From apps to photo inventories on iPads, Silliman will cover a variety of issues and different ways restorers can take their technology use to the next level.
• Restoration Estimating: Tips & Tricks for Success by Tim Hull, CR. Hull will discuss how to surpass operational and sales goals by starting with a systematic scope and relying on good habits of damage documentation and assessment.
• Restoration Hot Topics Open Form moderated by Les Cunningham: Cunningham will facilitate an open discussion on topics affecting restorers today. Topics will be generated from breakout sessions and surveys conducted prior to the convention.
• Infectious Disease Control by Patricia Harman: Harman will lead a discussion on the differences between disinfecting, sterilization, and sanitizing in a wide variety of environments. Michael Pinto, CSP, CMP; Halden Shane, M.D.; and Tom Peter, CIH, will discuss the emerging market of infection control cleaning and the science behind effective cleaning.

Other events during the convention include networking events and the RIA Dinner and Awards Banquet, which recognizes the achievements of industry professionals and those who have attained their RIA certifications. Additional registration is required for the banquet.

For more information on the Leadership Summit and Industry Expo or to register, visit  The cut-off date for hotel reservations in March 28th.

Communication is Key – Andrea Barragan

Being with Maxon’s for a little over a year now,  I’ve continued to understand the importance of communicating with our clients and customers.  I have been able to witness that constantly providing information, not only creates opportunities but also showcases our capabilities and builds relationships.  I don’t have a specific scenario but a series of events that I can share when our communication has been successful, and makes me enjoy what I do and forget about the stressful parts of project management.

Just recently I received a picture from my insured thanking me for repairing one of his pieces of furniture after a mold abatement job, and in the picture was his dog with the toddler from next door smiling.  We also performed a mold abatement at the apartment next door, they are now enjoying their basement after several months of not having access to it.  The developer/ property manager who hired us received great comments from the shareholders and immediately processed all of our bills for payment, which we have received in a timely manner.

During Super Storm Sandy one of the property managers who we communicated with was extremely happy with not only the work we did, but how quickly we were able to proceed with the task at hand.  Do to our speed, expertise and communication he holds us in high regard and has referred two additional jobs since Sandy.

Thank You,

Andrea Barragan, Project ManagerAndrea 2

Long Beach Polar Bear Plunge

Yesterday, a few of Maxons employees ventured to Long Beach to participate in the annual Polar Bear Plunge for the Make A Wish Foundation.  Although there was snow on the ground, they all made the run into the water not once but twice!  Pictured below Regional Manager, Mat Sanderleaf, Director of Human Resources and Facilities, Kelley Dolan and Marketing Coordinator, Amy Drinkwater. Polar Bear Plunge