Meeting Maxons!

Meetign Maxons

Our Blog series, “Meeting Maxons!” continues this week. We will hear from Griffin, our Project Coordinator, about his experiences at Maxons.

Q:  How long have you been with Maxons?

A:  1 year this month!

 

Q:  Do you remember what your impressions were of the company after being here for about a month?

A:  That pretty much everything we had talked about in interview about the culture of the company – that everyone really practiced what they preached.  We do what we say we will do – and everyone cares about what they do.  And that I had never seen so many people so happy to come to work.

 

Q:  What was the first thing you had to learn when joining the team?

A:  Our database – once you learn that you have everything else available to you!  But understanding a work flow was important.  I liked learning the process, and how I fit into it. Everything in the process led to everything else.

 

Q:  What is the most important thing you have learned since you have been here?

A:  When we work together there is nothing we can’t do.  Every issue we have had, we have come together as a team to resolve it.

 

Q:  Why do you have a passion for this industry?

A:  I think it is because it is tied to what I chose to do in my spare team, being a volunteer fire fighter.  I like helping people.

 

Q:  Which company core value speaks to you the most – and why?

A:  Optimism – because a lot of what we deal with is looking at a glass half empty, and it is our job to help them see it is actually half full.   That we are going to get them back on their feet.

 

Q:  What is your favorite Maxons story?

A:  Our outings are so fun!  We work so hard, when we get together and have a good time it is really delightful.  We also get to see more of each other’s personalities – it is so great!  We are a fun group!

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Registered Third Party Evaluators™ (RTPE)

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Maxons Restorations, Inc. is proud to announce Kevin Faller, CR as the newest member of an international roster of experts awarded the title of “Registered Third Party Evaluators™” (RTPE).

An RTPE is awarded to an individual who possesses not only fundamental industry training and experience as a typical restorer; they possess lengthy experience and the highest levels of advanced formal education available on the subject of structural and contents repairs following a variety of perils including wind, water, and fire. They have also demonstrated their skill in producing unbiased professional reports that are largely built upon facts rather than opinion.

Congratulations Kevin!

Meeting Maxons!

Meetign Maxons

Our Blog series, “Meeting Maxons!” continues this week. We will hear from Andy, our Senior Director of Client Services, about his experiences at Maxons.

Q:  How long have you been with Maxons?

A:  Will be 12 years in the summer.

 

Q:  Do you remember what your impressions were of the company after being here for about a month?

A:  I thought that what we did was fascinating because I wasn’t from the industry.  I was impressed with the longevity with the employees, and the feeling of being part of large family.

 

Q:  What was the first thing you had to learn when joining the team?

A:  The inner working of the industry, the flow of work, who was responsible for what.  When I started here I didn’t know what an adjuster was!  So I had to learn everything!

 

Q:  What is the most important thing you have learned since you have been here?

A:  I think that even though in your heart you strive to be everything to everyone all the time, that sometimes you can’t just do that.  And that it is painful at times when you have to let a friend down, either personally or in business.

 

Q:  Why do you have a passion for this industry?

A:  Because I care about people and we are in a caring industry.

 

Q:  Which company core value speaks to you the most – and why?

A:  Sincerity.  Because it exemplifies being caring to people and I have always told my clients that I am the guy you want in a foxhole with you!

 

Q:  What is your favorite Maxons story?

A:  I believe that being one of the first public responders to the disaster of 9/11 and being part of the  company that cleaned the Great Seal of the United States and other national landmarks and treasures I something very few other people can say.  And that fills me with a lot of pride.

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Estimating: An Art Or A Science?

The history of estimating in the insurance restoration industry has come a long way over the last 50 years. For over 25 years Jeffrey Gross, CR, VP of Project Managment at Maxons Restorations, Inc. has been a part of that change. Check out his article “Estimating: An Art Or A Science?” in the January 2018 issue of RIA’s, Cleaning & Restoration Magazine.

CR Magazine January: Estimating an art or Science?

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Meeting Maxons!

Meetign Maxons

Our Blog series, “Meeting Maxons!” continues this week. We will hear from Evan, our NJ Regional Manager, about his experiences at Maxons.

Q:  How long have you been with Maxons?

A:  Just over 20 years.

 

Q:  Do you remember what your impressions were of the company after being here for about a month?

A:  It was a fast paced environment, but very welcoming, I had balloons in my office on my first day!  At the time we were only about 8 people and it was exciting!  It was fun to work in NYC and I enjoyed it.

 

Q:  What was the first thing you had to learn when joining the team?

A:  I already had been in the business when I came to Maxons, so I had a head start.  But I had to learn the programs we used.  At first I thought it wouldn’t be as good as what I had been using, but it was even better!  And the way the company used it made things easier!

 

Q:  What is the most important thing you have learned since you have been here?

A:  I have learned a lot of things about myself, I have learned what is important, I have learned from everyone I have worked with here.  I have been here a long time, it is hard to pick one!   I used to carry a lot more anxiety about the day to day operations, and problems cropping up, now I don’t as get stressed out about problems that may crop up, because problems are what we handle!  I feel I have learned to deal with problems better, because there is always a solution.  You may have to work to figure out the solution, but there is always something to work on.   And sometimes I am lucky and have the experience and can solve problems really quickly.  Dealing with adversity has calmed me down.  It doesn’t mean I am stress free, but things that used to be stressful are not anymore.

 

Q:  Why do you have a passion for this industry?

A:  I love when you go to see a customer and they answer the door, and you are there to solve their problem.  I love having the ability through my years of experience, to help people with problems they wouldn’t be able to solve on their own.  That gives me a great sense of accomplishment.

 

Q:  Which company core value speaks to you the most – and why?

A:  Sincerity – I have always believed when you say something you need to do something.  Our words are not hollow.  Whether it is setting an appointment, negotiating, or just planning, back up your words.  It is how you get a great, consistent, reputation of people being able to count on you.  When it comes to our customers we give the same benefit and service to everyone because we approach each job with sincerity.

 

Q:  What is your favorite Maxons story?

A:  During 9/11 I had an appointment with a tenant to review their apartment.  While in the lobby I had 8 -10 other tenants run up to me for help.  It was really early on in the process and people just needed help and we were able to be there for them.  It was an unbelievable the amount of calls that came in and needed help.  I was so proud to be a part of helping them get back on their feet.

We also did some things outside our scope of work during 9/11.  We usually just work inside buildings, but because of the volume of debris on the roofs of buildings we had to dedicate crews to that clean up effort.  We would spend days cleaning the roofs of buildings to make sure their HVAC units and building systems were clean and safe to use once the building turned things back on.  It was out of the ordinary for us, but made a big difference in the clean up efforts in the area.

Listen to Damon Gersh on the radio!

We are proud to announce our CEO, Damon Gersh, has recently been featured on The Art of the CEO with Bart Jackson!

We met Bart Jackson through CEO Report’s Tristate Culture Awards, and he was so intrigued by what we do he awarded us with his Annual Community Contributor Award.

See the link to their discussion below!

http://www.theartoftheceo.com/

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Meeting Maxons!

Meetign Maxons

Our Blog series, “Meeting Maxons!” continues this week. We will hear from Monika, our Director of Client Services, about her experiences at Maxons.

Q:  How long have you been with Maxons?

A:  7 months.

 

Q:  Do you remember what your impressions were of the company after being here for about a month?

A:  I settled in pretty quickly, everyone was really helpful, and worked well across departments and offices.  I felt really welcomed.  Everyone always asked if I needed anything, especially the more senior people.  My coworkers were easy going and open, and eager to help each other.  I didn’t feel “new” for long.

 

Q:  What was the first thing you had to learn when joining the team?

A:  The restoration business terminology. I was coming from real estate and I knew some things, but understanding exactly what we do, and that it is more than just a business, we really are in business to help people.  And I realized everyone who works here really wants to help people.  That we are in a business of caring.

 

Q:  What is the most important thing you have learned since you have been here?

A:  Don’t let the highs get too high and the lows get to low.  We say it a lot and it has stuck with me.  It keeps me wanting to grow and not get fixated on problems.  Tomorrow is always a new day.

 

Q:  Why do you have a passion for this industry?

A:  Every day is different.  What we do is restore people’s lives and hopes, we all have a passion for that.  Especially when we go through a really busy time – seeing how things can change from hour to hour!   It is great to watch how much our staff cares about what we do.  In sales I have learned to really appreciate what the Project Managers do – and that they care a lot about each and every project.

 

Q:  Which company core value speaks to you the most – and why?

A:  Teamwork – we have different locations, people in the field, we aren’t always in the same room, but we really work as a unit and a team no matter what.  Whether it is busy or not, we are all in it together.

 

Q:  What is your favorite Maxons story?

A:  On of my favorite moments was going to a large fire job with our VP and a Project Manager.  A caterer that does large, high end events had a fire above their kitchen, and had an event that night they needed to prepare for.  It was great to see how quickly we got a large amount of people there so we could meet their very tight time line.  We were able to help them, and do the right job!

Also – on my second day of work the Maxons team held a Welcome Breakfast for me – it was a surprise that shocked me!  I stared at all of them like a deer in the headlights as I am not good with surprises.  But it really bonded us all, we still laugh about it.

Additionally in my first week of work was our annual summer outing at an estate with a pool.  I met our CEO for the first time while putting on sun tan lotion pool side.  He said nice to meet you and then he dragged an umbrella over to give us some shade, because that is how we roll here!  Always helping someone out no matter who we are!

I have also had countless fun moments with my coworkers who have always made me laugh!

Monika S

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