Meeting Maxons!

Meetign Maxons

Our Blog series, “Meeting Maxons!” continues this week. We will hear from Justin, a Director of Client Services, about his experiences at Maxons.

Q:  How long have you been with Maxons?

A:  1 year 7 months

Q:  Do you remember what your impressions were of the company after being here for about a month?

A:  I thought this is a very unique profession, and it felt good to be around people who had a lot of experience and passion for what they do.

Q:  What was the first thing you had to learn when joining the team?

A:  The ins and outs of a property loss.

Q:  What is the most important thing you have learned since you have been here?

A:  Where there are obstacles, there are opportunities.

Q:  Why do you have a passion for this industry?

A:  To answer, I’m going to pull from the first two lines of our company’s vision: “Maxons is a unique organization of great people doing extraordinary things under difficult circumstances. Maxons makes people’s lives better by providing caring, professional, & expert service at a critical time.”

Q:  Which company core value speaks to you the most – and why?

A:  Teamwork – I’m fortunate to work with a fine group of caring individuals. Furthermore, in this industry, there are so many moving parts that go on, and without a solid unit, nothing would get accomplished. Any success I have or will have, I must first and foremost give credit to the team I work with.

Q:  What is your favorite Maxons story?

A:  There isn’t one in particular that comes to mind, but my favorite stories come from my clients, who beam with happiness, when talking about making it through and recovering from a disastrous event with grace because of the work we did. Every time I hear a story like that, it definitely gives a warm feeling, and makes me feel good.

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Meeting Maxons!

Meetign Maxons

Our Blog series, “Meeting Maxons!” continues this week. We will hear from Kevin, a Regional Manager, about his experiences at Maxons.

Q:  How long have you been with Maxons?

A:  Almost 8 years.

 

Q:  Do you remember what your impressions were of the company after being here for about a month?

A:  I was coming from Pennsylvania – but felt there was still a very family friendly atmosphere – more so then I expected for a NYC firm.

 

Q:  What was the first thing you had to learn when joining the team?

A:  That it takes a lot more effort to communicate and handle claims on a personal level in the city than it did in the suburbs.  And then the different internal processes.

 

Q:  What is the most important thing you have learned since you have been here?

A:  The company likes to have fun with each other and enjoy working with each other, both at work and away from work.  That is rare.

 

Q:  Why do you have a passion for this industry?

A:  Because I get to help people everyday, they need guidance and assistance through their emergency and I can help.  And our clients are grateful for what we do, and our ability to provide prompt, quality service.

 

Q:  Which company core value speaks to you the most – and why?

A:  Teamwork – everybody here is always willing to pitch and help anyone else in the company.

 

Q:  What is your favorite Maxons story?

A:  Our perseverance during hurricane Sandy.  Many of our employees were without electricity and water in their own homes, but they persevered and continued to help others during that challenging time.

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Meeting Maxons!

Meetign Maxons

Our Blog series, “Meeting Maxons!” continues this week. We will hear from Holly, a Senior Project Coordinator, about her experiences at Maxons.

Q:  How long have you been with Maxons?

A:  It will be 17 official years in January. I started as a temp in October 2000.

 

Q:  Do you remember what your impressions were of the company after being here for about a month?

A:  I had recently moved to NYC and when I started at Maxons and our office was up on the 8th floor of the building we are still in, but with much less people than we have now. While I cannot recall how exactly I felt after being here for a month, I just knew it to be a very busy company, that I was never bored, and something compelled me to keep coming back!

 

Q:  What was the first thing you had to learn when joining the team?

A:  I learned how to enter reports in Excel spreadsheets (no really!) and use our then estimating software, Qirra. In some way or other, I was supporting pretty much all of the staff members there since there were no Project Coordinators back then. It was a very different time, I learned so much, and I am amazed every day at all the changes and improvements that have happened since then!

 

Q:  What is the most important thing you have learned since you have been here?

A:  How impressive it is when everyone comes together so quickly to help out in both major disasters, mini CATs and every day emergencies.

 

Q:  Why do you have a passion for this industry?

A:  When a customer is so happy with what we have done and shares it with me, it is such a rewarding thing to hear.

 

Q:  Which company core value speaks to you the most – and why?

A:  Enjoyment. I have never worked for a company that both plays as hard as they work. Maxons parties and events are great celebrations of our success!

 

Q:  What is your favorite Maxons story?

A:  Having been both here at Maxons and in NYC for just under a year, when 9/11 hit it was indescribable how overwhelming it all was. Knowing I was working for a company that ended up having a huge impact on the tremendous cleanup initiative gave me a sense of pride. (At the time of course, we all just took it one day at a time because it was so chaotic and unknown!) I will always remember all the piles of files everywhere, the great temp labor brought in that we desperately needed (some are still here!), and being able to calm and help the many, many frazzled, stressed and worried customers that needed our help so badly. We were all doing the best we could, and somehow we came together and persevered.

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Meeting Maxons!

Meetign Maxons

Our Blog series, “Meeting Maxons!” continues this week. We will hear from Greg, a Senior Project Manager, about his experiences at Maxons.

Q:  How long have you been with Maxons?

A:  3 years

 

Q:  Do you remember what your impressions were of the company after being here for about a month?

A:  The company was full of very motivated, driven and they were a tight knit group of people.  A group of people who try to enjoy themselves as hard as they work!

 

Q:  What was the first thing you had to learn when joining the team?

A:  Use of Xactimate.

 

Q:  What is the most important thing you have learned since you have been here?

A:  That you don’t have to ever feel like you are alone in something.  There is always a person or a resource available for support.

 

Q:  Why do you have a passion for this industry?

A:  Enjoy the opportunity to help people on a daily basis.

 

Q:  Which company core value speaks to you the most – and why?

A:  Sincerity.  Because I think the ability to go above and beyond is generated from a genuine sense of compassion and desire to help others.

 

Q:  What is your favorite Maxons story?

A:  I can’t think of a specific story – but I have an example of why Maxons is so special.

Damon always talks about making this company the best place he and his employees have ever worked. I think this is accomplished by having maintained the personal touches of a smaller company, while doing the work of a larger company. We handle some really large scale losses up into the 6 and 7 figures, and do it really well, making us have a great reputation in the industry. But internally we still maintain a small, mom-and-pop sense of individuality and attention to each other.

I see the difference with my wife’s employer (big financial firm), where employees are just a number. I remember as early as my first week when flowers were sent to my home welcoming me to the Maxons family, and as recent as last week, when gifts for my wife’s baby shower arrived at the house. These, and so many gestures in between, along with the summer outing, holiday party, and multiple celebratory gatherings in between, let employees know that their hard work is recognized, and that they are appreciated and valued. And that’s a pretty good story if you ask me.

Meeting Maxons!

Meetign Maxons

Our Blog series, “Meeting Maxons!” continues this week. We will hear from Pamela, our Accounts Payable Coordinator, about her experiences at Maxons.

Q:  How long have you been with Maxons?

A:  8 years, 9 years in September.

 

Q:  Do you remember what your impressions were of the company after being here for about a month?

A:  I was nervous – it was challenging – I wasn’t sure what to expect and I stayed quiet.  Now that I am settled I am not so quiet!

 

Q:  What was the first thing you had to learn when joining the team?

A:  The restoration business, so I could understand invoices and what I was paying for!  Even though I am on payables, I still had to understand what I was seeing.

 

Q:  What is the most important thing you have learned since you have been here?

A:  Understanding.

 

Q:  Why do you have a passion for this industry?

A:  I really have a passion for the people I work with, and what we all do together.

 

Q:  Which company core value speaks to you the most – and why?

A:  Teamwork – because everything we do has a support system and we can count on each other.  Even different departments work well together!  We problem solve together in every way possible, (including how to get a new beach ball for our company outing)!

 

Q:  What is your favorite Maxons story?

A:  I think because it is so fresh in my mind – listening to people speaking at Bob’s retirement party – what he meant to all of us.  It is sad because he is leaving, but it was such a joyous celebration and it meant a lot to him and to us.

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Meeting Maxons!

Meetign Maxons

Our Blog series, “Meeting Maxons!” continues this week. We will hear from Anna, our Executive Assistant to the CEO, about her experiences at Maxons.

Q:  How long have you been with Maxons?

A:  10 years!

 

Q:  Do you remember what your impressions were of the company after being here for about a month?

A:  The first week I was here, I remember everyone was working really hard, everyone was very focused and serious.  Then, we also had a Halloween party that same week and I got to see everyone have fun and enjoy being together.  It was a good balance – seeing how hard we work and how much fun we have.

 

Q:  What was the first thing you had to learn when joining the team?

A:  Answering the phones, and we had a paging system then – so we were able to page people to pick up calls which was fun.  Then I had to jump in learning intakes and our database, and that part was harder as it needed concentration to not get customer details wrong.

 

Q:  What is the most important thing you have learned since you have been here?

A:  That we care.  We can’t teach someone how to care, but we all do, both about what we do professionally and each other.  So much of what we do is about caring for our customers, making sure we help them, to do that we have to care about each other.  All of us have this trait, genuinely.

 

Q:  Why do you have a passion for this industry?

A:  We are helping people.

 

Q:  Which company core value speaks to you the most – and why?

A:  Teamwork  – we are in it to win it!  We all depend on each other to move things forward and we are always chipping in.  No one can say “it’s not my job,” we just all help each other succeed.

 

Q:  What is your favorite Maxons story?

A:  I work in the office day to day.  But during Super Storm Sandy I ended up helping out a Project Manager out in the field and I learned so much about what we do!  How our Project Managers lead and guide crews, customers, and clients.  They are working in conditions where it isn’t always dry, or smells good – so it made me appreciate them all so much more.

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Meeting Maxons!

Meetign Maxons

Our Blog series, “Meeting Maxons!” continues this week. We will hear from Jeffrey, our Vice President of Operations, about his experiences at Maxons.

Q:  How long have you been with Maxons?

A:  24 years

 

Q:  Do you remember what your impressions were of the company after being here for about a month?

A:  That we were a small company with lots of growth potential (this was in 1994).

 

Q:  What was the first thing you had to learn when joining the team?

A:  How to write up a loss for unit cost estimating, at this time everything was done by hand, we didn’t have any of the helpful documents we know have like tick sheets.

 

Q:  What is the most important thing you have learned since you have been here?

A:  How to take care of a customers’ needs.

 

Q:  Why do you have a passion for this industry?

A:  Because we help people.

 

Q:  Which company core value speaks to you the most – and why?

A:  It is a tie between teamwork and improvement.  Teamwork – because nothing we accomplish can be done as an individual, we need a team.  Improvement – because my role as a leader is to improve systems and processes and make us efficient and successful at what we do.

 

Q:  What is your favorite Maxons story?

A:  I have so many stories it is hard to pick one!  I think one of my favorite moments was that I secured a large, high profile job because a consultant on the job saw my Certified Restorer (CR) designation on my business card, so he knew we knew what we were doing!  It was rewarding to see all my hard work for the certification earn us respect and trust.

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