Meeting Maxons!

Meetign Maxons

Our Blog series, “Meeting Maxons!” continues this week. We will hear from Griffin, our Project Coordinator, about his experiences at Maxons.

Q:  How long have you been with Maxons?

A:  1 year this month!

 

Q:  Do you remember what your impressions were of the company after being here for about a month?

A:  That pretty much everything we had talked about in interview about the culture of the company – that everyone really practiced what they preached.  We do what we say we will do – and everyone cares about what they do.  And that I had never seen so many people so happy to come to work.

 

Q:  What was the first thing you had to learn when joining the team?

A:  Our database – once you learn that you have everything else available to you!  But understanding a work flow was important.  I liked learning the process, and how I fit into it. Everything in the process led to everything else.

 

Q:  What is the most important thing you have learned since you have been here?

A:  When we work together there is nothing we can’t do.  Every issue we have had, we have come together as a team to resolve it.

 

Q:  Why do you have a passion for this industry?

A:  I think it is because it is tied to what I chose to do in my spare team, being a volunteer fire fighter.  I like helping people.

 

Q:  Which company core value speaks to you the most – and why?

A:  Optimism – because a lot of what we deal with is looking at a glass half empty, and it is our job to help them see it is actually half full.   That we are going to get them back on their feet.

 

Q:  What is your favorite Maxons story?

A:  Our outings are so fun!  We work so hard, when we get together and have a good time it is really delightful.  We also get to see more of each other’s personalities – it is so great!  We are a fun group!

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Meeting Maxons!

Meetign Maxons

Our Blog series, “Meeting Maxons!” continues this week. We will hear from Andy, our Senior Director of Client Services, about his experiences at Maxons.

Q:  How long have you been with Maxons?

A:  Will be 12 years in the summer.

 

Q:  Do you remember what your impressions were of the company after being here for about a month?

A:  I thought that what we did was fascinating because I wasn’t from the industry.  I was impressed with the longevity with the employees, and the feeling of being part of large family.

 

Q:  What was the first thing you had to learn when joining the team?

A:  The inner working of the industry, the flow of work, who was responsible for what.  When I started here I didn’t know what an adjuster was!  So I had to learn everything!

 

Q:  What is the most important thing you have learned since you have been here?

A:  I think that even though in your heart you strive to be everything to everyone all the time, that sometimes you can’t just do that.  And that it is painful at times when you have to let a friend down, either personally or in business.

 

Q:  Why do you have a passion for this industry?

A:  Because I care about people and we are in a caring industry.

 

Q:  Which company core value speaks to you the most – and why?

A:  Sincerity.  Because it exemplifies being caring to people and I have always told my clients that I am the guy you want in a foxhole with you!

 

Q:  What is your favorite Maxons story?

A:  I believe that being one of the first public responders to the disaster of 9/11 and being part of the  company that cleaned the Great Seal of the United States and other national landmarks and treasures I something very few other people can say.  And that fills me with a lot of pride.

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Meeting Maxons!

Meetign Maxons

Our Blog series, “Meeting Maxons!” continues this week. We will hear from Monika, our Director of Client Services, about her experiences at Maxons.

Q:  How long have you been with Maxons?

A:  7 months.

 

Q:  Do you remember what your impressions were of the company after being here for about a month?

A:  I settled in pretty quickly, everyone was really helpful, and worked well across departments and offices.  I felt really welcomed.  Everyone always asked if I needed anything, especially the more senior people.  My coworkers were easy going and open, and eager to help each other.  I didn’t feel “new” for long.

 

Q:  What was the first thing you had to learn when joining the team?

A:  The restoration business terminology. I was coming from real estate and I knew some things, but understanding exactly what we do, and that it is more than just a business, we really are in business to help people.  And I realized everyone who works here really wants to help people.  That we are in a business of caring.

 

Q:  What is the most important thing you have learned since you have been here?

A:  Don’t let the highs get too high and the lows get to low.  We say it a lot and it has stuck with me.  It keeps me wanting to grow and not get fixated on problems.  Tomorrow is always a new day.

 

Q:  Why do you have a passion for this industry?

A:  Every day is different.  What we do is restore people’s lives and hopes, we all have a passion for that.  Especially when we go through a really busy time – seeing how things can change from hour to hour!   It is great to watch how much our staff cares about what we do.  In sales I have learned to really appreciate what the Project Managers do – and that they care a lot about each and every project.

 

Q:  Which company core value speaks to you the most – and why?

A:  Teamwork – we have different locations, people in the field, we aren’t always in the same room, but we really work as a unit and a team no matter what.  Whether it is busy or not, we are all in it together.

 

Q:  What is your favorite Maxons story?

A:  On of my favorite moments was going to a large fire job with our VP and a Project Manager.  A caterer that does large, high end events had a fire above their kitchen, and had an event that night they needed to prepare for.  It was great to see how quickly we got a large amount of people there so we could meet their very tight time line.  We were able to help them, and do the right job!

Also – on my second day of work the Maxons team held a Welcome Breakfast for me – it was a surprise that shocked me!  I stared at all of them like a deer in the headlights as I am not good with surprises.  But it really bonded us all, we still laugh about it.

Additionally in my first week of work was our annual summer outing at an estate with a pool.  I met our CEO for the first time while putting on sun tan lotion pool side.  He said nice to meet you and then he dragged an umbrella over to give us some shade, because that is how we roll here!  Always helping someone out no matter who we are!

I have also had countless fun moments with my coworkers who have always made me laugh!

Monika S

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Meeting Maxons!

Meetign Maxons

Our Blog series, “Meeting Maxons!” continues this week. We will hear from Michael, our Corporate Controller, about his experiences at Maxons.

Q:  How long have you been with Maxons?

A:  10 years

 

Q:  Do you remember what your impressions were of the company after being here for about a month?

A:  That it was a good company, with knowledgeable people, and solid financials.

 

Q:  What was the first thing you had to learn when joining the team?

A:  The first thing I had to learn was the process of a new industry, both out in the field and internally.

 

Q:  What is the most important thing you have learned since you have been here?

A:  I have learned a lot of important things since I have been here.  I learned the importance of a solid business development team.  I have learned that a strong corporate culture can actually overcome weaknesses.

 

Q:  Why do you have a passion for this industry?

A:  When we do well as a company, we do so by helping people.  We are generally working with people who have a challenge, through no fault of their own, and being able to assist them is rewarding.

 

Q:  Which company core value speaks to you the most – and why?

A:  Teamwork – at the end of the day in any business with more than one person, if there is no teamwork, there is no success or results, there is nothing.

 

Q:  What is your favorite Maxons story?

A:   One of my favorites was from a summer outing a few years ago.  We put together a scavenger hunt in Central Park and I got to run around with my team and see things I haven’t seen before in Central Park.  We were having a fun adventure while working on a project.  It was a fun day!   And it was an unexpected fun day!

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Meeting Maxons!

Meetign Maxons

Our Blog series, “Meeting Maxons!” continues this week. We will hear from Kevin, a Regional Manager, about his experiences at Maxons.

Q:  How long have you been with Maxons?

A:  Almost 8 years.

 

Q:  Do you remember what your impressions were of the company after being here for about a month?

A:  I was coming from Pennsylvania – but felt there was still a very family friendly atmosphere – more so then I expected for a NYC firm.

 

Q:  What was the first thing you had to learn when joining the team?

A:  That it takes a lot more effort to communicate and handle claims on a personal level in the city than it did in the suburbs.  And then the different internal processes.

 

Q:  What is the most important thing you have learned since you have been here?

A:  The company likes to have fun with each other and enjoy working with each other, both at work and away from work.  That is rare.

 

Q:  Why do you have a passion for this industry?

A:  Because I get to help people everyday, they need guidance and assistance through their emergency and I can help.  And our clients are grateful for what we do, and our ability to provide prompt, quality service.

 

Q:  Which company core value speaks to you the most – and why?

A:  Teamwork – everybody here is always willing to pitch and help anyone else in the company.

 

Q:  What is your favorite Maxons story?

A:  Our perseverance during hurricane Sandy.  Many of our employees were without electricity and water in their own homes, but they persevered and continued to help others during that challenging time.

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Meeting Maxons!

Meetign Maxons

Our Blog series, “Meeting Maxons!” continues this week. We will hear from Holly, a Senior Project Coordinator, about her experiences at Maxons.

Q:  How long have you been with Maxons?

A:  It will be 17 official years in January. I started as a temp in October 2000.

 

Q:  Do you remember what your impressions were of the company after being here for about a month?

A:  I had recently moved to NYC and when I started at Maxons and our office was up on the 8th floor of the building we are still in, but with much less people than we have now. While I cannot recall how exactly I felt after being here for a month, I just knew it to be a very busy company, that I was never bored, and something compelled me to keep coming back!

 

Q:  What was the first thing you had to learn when joining the team?

A:  I learned how to enter reports in Excel spreadsheets (no really!) and use our then estimating software, Qirra. In some way or other, I was supporting pretty much all of the staff members there since there were no Project Coordinators back then. It was a very different time, I learned so much, and I am amazed every day at all the changes and improvements that have happened since then!

 

Q:  What is the most important thing you have learned since you have been here?

A:  How impressive it is when everyone comes together so quickly to help out in both major disasters, mini CATs and every day emergencies.

 

Q:  Why do you have a passion for this industry?

A:  When a customer is so happy with what we have done and shares it with me, it is such a rewarding thing to hear.

 

Q:  Which company core value speaks to you the most – and why?

A:  Enjoyment. I have never worked for a company that both plays as hard as they work. Maxons parties and events are great celebrations of our success!

 

Q:  What is your favorite Maxons story?

A:  Having been both here at Maxons and in NYC for just under a year, when 9/11 hit it was indescribable how overwhelming it all was. Knowing I was working for a company that ended up having a huge impact on the tremendous cleanup initiative gave me a sense of pride. (At the time of course, we all just took it one day at a time because it was so chaotic and unknown!) I will always remember all the piles of files everywhere, the great temp labor brought in that we desperately needed (some are still here!), and being able to calm and help the many, many frazzled, stressed and worried customers that needed our help so badly. We were all doing the best we could, and somehow we came together and persevered.

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Meeting Maxons!

Meetign Maxons

Our Blog series, “Meeting Maxons!” continues this week. We will hear from Greg, a Senior Project Manager, about his experiences at Maxons.

Q:  How long have you been with Maxons?

A:  3 years

 

Q:  Do you remember what your impressions were of the company after being here for about a month?

A:  The company was full of very motivated, driven and they were a tight knit group of people.  A group of people who try to enjoy themselves as hard as they work!

 

Q:  What was the first thing you had to learn when joining the team?

A:  Use of Xactimate.

 

Q:  What is the most important thing you have learned since you have been here?

A:  That you don’t have to ever feel like you are alone in something.  There is always a person or a resource available for support.

 

Q:  Why do you have a passion for this industry?

A:  Enjoy the opportunity to help people on a daily basis.

 

Q:  Which company core value speaks to you the most – and why?

A:  Sincerity.  Because I think the ability to go above and beyond is generated from a genuine sense of compassion and desire to help others.

 

Q:  What is your favorite Maxons story?

A:  I can’t think of a specific story – but I have an example of why Maxons is so special.

Damon always talks about making this company the best place he and his employees have ever worked. I think this is accomplished by having maintained the personal touches of a smaller company, while doing the work of a larger company. We handle some really large scale losses up into the 6 and 7 figures, and do it really well, making us have a great reputation in the industry. But internally we still maintain a small, mom-and-pop sense of individuality and attention to each other.

I see the difference with my wife’s employer (big financial firm), where employees are just a number. I remember as early as my first week when flowers were sent to my home welcoming me to the Maxons family, and as recent as last week, when gifts for my wife’s baby shower arrived at the house. These, and so many gestures in between, along with the summer outing, holiday party, and multiple celebratory gatherings in between, let employees know that their hard work is recognized, and that they are appreciated and valued. And that’s a pretty good story if you ask me.