Meeting Maxons!

Meetign Maxons

Our Blog series, “Meeting Maxons!” continues this week. We will hear from Andy, our Senior Director of Client Services, about his experiences at Maxons.

Q:  How long have you been with Maxons?

A:  Will be 12 years in the summer.

 

Q:  Do you remember what your impressions were of the company after being here for about a month?

A:  I thought that what we did was fascinating because I wasn’t from the industry.  I was impressed with the longevity with the employees, and the feeling of being part of large family.

 

Q:  What was the first thing you had to learn when joining the team?

A:  The inner working of the industry, the flow of work, who was responsible for what.  When I started here I didn’t know what an adjuster was!  So I had to learn everything!

 

Q:  What is the most important thing you have learned since you have been here?

A:  I think that even though in your heart you strive to be everything to everyone all the time, that sometimes you can’t just do that.  And that it is painful at times when you have to let a friend down, either personally or in business.

 

Q:  Why do you have a passion for this industry?

A:  Because I care about people and we are in a caring industry.

 

Q:  Which company core value speaks to you the most – and why?

A:  Sincerity.  Because it exemplifies being caring to people and I have always told my clients that I am the guy you want in a foxhole with you!

 

Q:  What is your favorite Maxons story?

A:  I believe that being one of the first public responders to the disaster of 9/11 and being part of the  company that cleaned the Great Seal of the United States and other national landmarks and treasures I something very few other people can say.  And that fills me with a lot of pride.

Andy D - 003IMG_0564

 

Communication is Key – Maria Carannante!

In our Manhattan office we have a seating area where the Project Coordinators and Sales Coordinators have their desks called the “Bullpen.”  I have been a part of the NYC office bullpen for 4 years, I have seen first hand how critical great communication is.  On  a daily basis, we communicate internally with anything from the availability of crews, alerts when the PMs have important calls or anyone else is waiting on an important call, to something as simple as communicating when we are going to lunch. 

A perfect example of how this became evident is during Hurricane Sandy.   The bullpen operated as a well oiled machine.  We were taking hundreds of losses, problem solving, handling entire regions (in the case of Angie & myself), acting as personal therapists and providing each other with comfort and release when one of us needed to step away for a second.    We constantly communicated and kept each other in the loop, getting to the point where we anticipated what each other needed without even saying a word. As time went on and the volume of phone calls calmed down, communication became even more important for knowing the availability of crews, gas and status of current jobs.  Without proper communication, things could have turned into complete chaos in an instant.

Although the faces in the bullpen have changed since I started here at Maxons, one thing has always remained the same:  Communication is vital to keeping everything working smoothly and efficiently. 

~Maria Carannante, Sales Coordinator

Image