Meeting Maxons!

Our Blog series, “Meeting Maxons!” continues this week. We will hear from Sarah, a Senior Project Coordinator, about her experiences at Maxons.

Q:  How long been with Maxons?

A:  5 Years.

 

Q:  Do you remember what your impressions were of the company after being here for about a month?

A:  I remember my first initial impression!  I instantly knew it was going to be a different company than I’d ever worked for before.  Before I started I got flowers delivered to my apartment!  It was a relief to be going to a company that appreciates employees, a place that was just excited to have me starting as I was.  Everyone was friendly and welcoming.  I could tell everyone was close knit, and everyone truly cared about each other, inside and outside of work.

 

Q:  What was the first thing you had to learn when joining the team?

A:  Goldmine!  How to navigate in the program.

 

Q:  What is the most important thing you have learned since you have been here?

A:  One of the big things I have learned is to have more confidence in my work, and in general in the office.  A lot of my job is holding my Project Managers accountable – I have gained the courage to speak up and keep them in line when they need it.  When I first started I wasn’t confident enough to do that.  Now that I am leading some regional meetings I have become more outspoken.

 

Q:  Why do you have a passion for this industry?

A:  I like it because I am always dealing with a new situation.  Each day is always different, I get to interact with so many different customers.  Sometimes people are frantic when they call, and I like being able to talk them through it and calm them down.  I explain that we are there to help them.  It is also nice to see the start and the end of project – and how quickly we can make a difference to our customers and clients.

 

Q:  Which company core value speaks to you the most – and why?

A:  Teamwork- I think our company revolves around that.  I have seen how important that is over this last summer.  We had stretches of time where we were short handed.  We didn’t skip a beat – we came together to get everything done and provide awesome customer service.  It seems like it comes natural to everyone here, to pitch in when needed.  We don’t have to put work towards teamwork, we just do it.

 

Q:  What is your favorite Maxons story?

A:  Participating in Tough Mudder with a group from Maxons was such an amazing experience and accomplishment!  We really bonded – working towards the goal for so long together in training.  We all completed the course and could celebrate that night together and it brought us closer together as a group.

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Meeting Maxons!

Meetign Maxons

Our Blog series, “Meeting Maxons!” continues this week. We will hear from Dan, a Project Manager, about his experiences at Maxons.

Q:  How long been with Maxons?

A:  A year and a half.

 

Q:  Do you remember what your impressions were of the company after being here for about a month?

A:  We had a client appreciation party in my first week – I got a sense of our fun, family environment through that.  And it as clear how important relationships are to our culture. Our mission is “To make the world a better place -one relationship and one project at a time.” And I realized that it wasn’t just talk – that we value our relationships.  Then I was also hoping I wasn’t in over my head!

 

Q:  What was the first thing you had to learn when joining the team?

A:  All the software and computer systems, Goldmine, Xactimate.  And I needed to learn how important our open lines of communication were.

 

Q:  What is the most important thing you have learned since you have been here?

A:  Good communication and consistent communication can make everyone’s life easier.  It will make it easier on myself and my customers.  I learned it was better to say “I don’t know, let me find out,” than to not answer at all.

 

Q:  Why do you have a passion for this industry?

A:  The industry is something I knew nothing about until I started here.  But it has been a very good and strong experience in learning about the professional business world, especially working in Manhattan.

 

Q:  Which company core value speaks to you the most – and why?

A:   Responsibility is one that I always likes to keep in mind.  I want to remember my positive accomplishments and my challenges.  I have to own up to mistakes and learn from them.

Teamwork is also big here, I wouldn’t be able to do a lot of what I do without help and support from everyone at Maxons.  Someone can answer any question or any problem.  Not all companies have that. I know people who don’t have access to that, and it makes me grateful to be here, people go above and beyond to help me out.

 

Q:  What is your favorite Maxons story?

A:  I handled a loss that was the result of a house fire in Queens.  I really had to be very compassionate with the family, they had lost everything, clothing, toys – everything.  It felt so good to provide comfort and show them the future could be bright.  I was able to be a resource for them.

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Meeting Maxons

Meetign Maxons

Our Blog series, “Meeting Maxons!” continues this week. We will hear from Billy, a Warehouse Manager, about his experiences at Maxons.

Q.  How long been with Maxons?

A.  10 months

 

Q.  Do you remember what your impressions were of the company after being here for about a month?

A.  Well the first month I couldn’t get a good impression of the operation because we were remodeling the warehouse and I was obsessed with that.  But I thought it was a very progressive company – we were expanding and were proactive.

 

Q.  What was the first thing you had to learn when joining the team?

A.  How to clean and maintain the equipment we use on jobs.

 

Q.  What is the most important thing you have learned since you have been here?

A.  Be prepared!  Always wait for details, we are very responsive, but if we wait a beat, we get more information on what to prepare.  We need to plan before acting.

 

Q.  Why do you have a passion for this industry?

A.  Because it is dynamic and I do learn something new everyday.

 

Q.  Which company core value speaks to you the most – and why?

A.  Tenacity – after working with Bob and the team, we can make anything work and solve any problem.  Because we like the challenge!

 

Q.  What is your favorite Maxons story?

A.  We were painting the warehouse floor, and right as we finished we were saying it was the one time we hoped no one called in with a job.  So that is exactly what happened!  A job came in and we were preparing to problem solve how to get supplies on the truck without touching the wet paint!  The job ended up getting canceled.  So it was a good lesson on being prepared as well as taking our minute to wait before acting!

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Billy and team members at a company party!

Meeting Maxons

Meetign Maxons

Our Blog series, “Meeting Maxons!” continues this week. We will hear from Rich, a  Senior Director of Client Services, about his experiences at Maxons.

Q.  How long been with Maxons?

A.  16.5 years

 

Q.  Do you remember what your impressions were of the company after being here for about a month?

A.  That it was much more technical than my previous role in the industry. In my old role I didn’t have a computer, so right away I knew it was more advanced here.  Maxons also had a bigger staff with divided responsibilities. I was used to doing it all!

 

Q.  What was the first thing you had to learn when joining the team?

A.  How to turn on and use a computer! Damon will say when we hooked up the computer I asked him what the mouse did – I thought it was a phone.

Also having to learn Qirra (estimated software) all those years ago – had to learn to do an estimate on the computer instead of long hand!

 

Q.  What is the most important thing you have learned since you have been here?

A.  For the sales end of the business, I learned the key to success was relationship building, and that I could do it!

But also the customer service is so vital here, everyone in the industry needs to learn it.

 

Q.  Why do you have a passion for this industry?

A.  I love helping people – love to be around people. Whether in the industry or personal life, it is just who I am.

 

Q.  Which company core value speaks to you the most – and why?

A.  I don’t think one of the values means the most to me but there are 5 of them that I look at all the time to make myself better at what I do.

Sincerity, Tenacity, Results, Improvement, Teamwork

If I have to pick one it would be Sincerity. But they all fit what I stand for.

Q.  What is your favorite Maxons story?

A.  During the World Trade Center attacks I learned so much about myself. Things I never imagined having to tackle I handled on a daily basis.  Seeing our staff and first responders doing amazing things – that everyone just did whatever it took.  We didn’t have enough office space – people were sitting on floors working.  It was a time of crisis and we were able to give a small bit of comfort to people trying to get back into their homes.

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Meeting Maxons!

Meetign Maxons

Our Blog series, “Meeting Maxons!” continues this week.  We will hear from Alyssa, our Operations Supervisor about her experiences at Maxons

Q.  How long been with Maxons?

A.  6.5 years

Q.  Do you remember what your impressions were of the company after being here for about a month?

A.  Right away I realized it was really fast paced, and an up beat place to work.  Felt like part of a team after such a short time being here.  And how major teamwork was.  We had a CAT in my first few weeks.

It was overall fun!  Also didn’t realize what I was getting myself into!

Q.  What was the first thing you had to learn when joining the team?

A.  The phones and goldmine – and then a lot of who did what.  I started at reception so I had to quickly figure out how to pass calls around the company.

Q.  What is the most important thing you have learned since you have been here?

A.  You need excellent communication to make sure everything runs smoothly, with no surprises.  If we don’t communicate properly we do ourselves harm.

Q.  Why do you have a passion for this industry?

A.  I like that we never know what could happen in a day – never know what we are walking into.  There are so many different projects, with a variety of issues, it keeps my mind going.  I like the fact that we can help someone who may have lost everything, that we can get them to trust us.  I feel I play a big role in that.

Q.  Which company core value speaks to you the most – and why?

A.  Responsibility- because we can’t have blame games.  I hold myself accountable for things I do or don’t do.  And what I am responsible for has tangible results, and I like to see my own results in what I do.

Q.  What is your favorite Maxons story?

A.  A few years ago RIA awarded us the Pioneering Spirit Award for what we had accomplished after 9/11.  I was involved in planning a tour for RIA members from across the country down by the 9/11 memorial, and I got to do a practice run of the tour with Jeff and Cynthia Hereth.  It was amazing to hear Jeff explain to us how we worked during that time of crisis since I wasn’t working with Maxons at that time.

Then when the actual day came when we were presented the award it was incredible to listen to Damon, Howard and Jeff tell stories from that time period and watch the audience be so engaged and amazed hearing what they accomplished.  It was a very proud day for everyone here, even if we weren’t working here during 9/11.

Then when we went out on the tour and got to show all of our guests the city and further explain the actions we took, and let them see the geography involved.  We got to show people from across the country what was involved and they were impressed.  It is my favorite memory here.

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Checking in on Work In Progress!

Occasionally in our industry we get called into situations where a customer has had their health impacted as a result of their property damage.  Our staff is always very aware of these situations and takes the extra time and care these situations require.  Our Senior Project Coordinator, Angeliki Zontanos, relates one of the stories below and stresses the importance of not only doing the right job, but listening, empathizing and caring for our customers every step of the way:

I recently was working on a job where my main contact was a tenant’s mother.  She had called in a fire damage that was the result of a cooking fire.  After speaking with the customer’s mother I learned that her daughter had actually suffered 3rd degree burns as a result of this fire was in the intensive care unit recovering.

The mother has been running back and forth, staying at the hospital at all hours of the day to tend to her daughter as well as handling the fire damage clean-up at the apartment on her own.  She had never experienced a property damage like this before and they are not filing an insurance claim so she has no one else to help to guide her through the restoration process.

Throughout this process, I have been communicating with the mother by answering questions, informing her the crew’s arrival and assuring her that we will have the apartment cleaned thoroughly before her daughter’s return.  This was a huge concern as due to her daughter’s condition, her skin is sensitive and the apartment must be cleaned thoroughly from any residue from smoke or grease.

When I proceeded with the follow up call to see how the job was going, the mother informed me she is “grateful” as she is currently “exhausted” and encountering her own health issues; at the time of the call, she was experiencing a headache.  The mother said that the crew was working hard and “appreciates” our call as she “trusts” in us and the work being performed; so much so, she left during mid-day as she felt she was in our crew’s way.

It made me realize that when you take a step back, it is easy to see who our follow up calls and showing compassion makes a difference; it also makes you appreciate and value those around you.

~Angeliki Zontanos

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Checking in on Work in Progress!

Here is a successful follow up story from Sofia Pahidis, Project Coordinator in NJ!

I sent an email to an insured to check in and find out if everything was going smoothly while her job was in progress.  The insured emailed us 10 days after the job was completed and stated that we did a wonderful job, we were quite neat and thanked us for a job well done.  She then added that there were some pretty big gouges in her living room floor and also a few scratches.

We went right out to reinspect the issues and discovered we did not cause the damage.  What the insured thought was damage was the actual nail heads popping out of the floor, and the scratches were nicks about the size of a pen tip.  We explained to her that after we were done with our mitigation process that we clean the floor with a mop head and that if we had damaged the floor we would have corrected it immediately. The insured stated they had their floors refinished not too long ago, therefore, we recommended that she contact the people who refinished the floor to come back and fix it.

She was pleased with our guidance and attention.  We got paid dollar for dollar and in less than 30 days.

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