Meeting Maxons!

Meetign Maxons

Our Blog series, “Meeting Maxons!” continues this week. We will hear from Allen, a Project Coordinator, about his experiences at Maxons.

Q:  How long have you been with Maxons?

A:  2 years

 

Q:  Do you remember what your impressions were of the company after being here for about a month?

A:  My first day was a full staff meeting day – it was really active and busy.  Had a lot of training right away – it was intense!

 

Q:  What was the first thing you had to learn when joining the team?

A:  Learned a lot in training.  Then very quickly had to learn some more email etiquette.  Luckily – right when I started we had a communication seminar.

 

Q:  What is the most important thing you have learned since you have been here?

A:  The most important thing I have learned is proper communication.  Being able to properly communicate with PM on jobs, with clients on jobs, and  with insureds on jobs.

 

Q:  Why do you have a passion for this industry?

A:  Learning something new everyday.  Now I am getting out to more jobs – and I am able to learn different things from those visits.  And I see how every project is a way to bring some type of comfort to someone, that we are able to help them.

 

Q:  Which company core value speaks to you the most – and why?

A:  Optimism – saying no to negativity – it is just my personality!

 

Q:  What is your favorite Maxons story?

A:  I have a few.  I was able to see that there is a lot more to being coworkers at Maxons.  Greg in our office had a flat tire on a very cold, winter day.  Lou from our office went out and met Greg on the highway – stayed with him until the tow truck came, then they ate lunch together.  It showed me we have something beyond a work relationship – that at Maxons we share true, genuine caring.

Also last year our office lost 2 sales people in a short amount of time.  Leadership came to visit and said it was a difficult time, but that it brings opportunity.  We were feeling lost, and that we wouldn’t meet our goal.  But Leadership offered encouraging words to take the challenge as an opportunity.   We have all been able to expand our skills as a result of their encouragement.

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Communication is Key – Ruta Sinusas!

Our theme for the year is “Communication Is Key”, but for me sometimes it is what we do and not what we say that has the greatest impact.

I had been at Maxons for three days when was I sent to a social media training seminar.   The last exercise of the class was an experiment to show how far social media could reach and how connections could help one another out.    The rules were simple –state your name and explain what your company does.  Someone in the room could offer to connect and explain how that connection would be a benefit for both of you.

As my turn came and I stood up to explain who I was and what my company did.  Before I could even sit down a man from the other side of the room raised his hand to connect.  His response was “I know Maxons, your company fixed my apartment last year after I had a fire.”  His connection statement was “I would recommend you to everyone I know.”

You would think it was a setup or Candid Camera (either way it was a Marketing Managers dream come true).  What were the odds of meeting someone three days into my job that knew what my company did and loved us?  After the class the guy stayed behind and spoke with me about how happy he was with the work we had done for him and promised to connect.  I thought he was just being nice, but I was surprised when two days later I got our weekly Facebook update and sure enough he had connected and shared our company with people in his profile.   To this day he passes on our tips and weather updates to his Facebook friends when we post them.

In his job history there were notes about email updates from his Project Manager and a call logged by his Project Coordinator to discuss the work schedule.  Final notes were about the job being closed and a Certificate of Satisfaction being signed.   Simply put we had let him know what needed to be done, when we would be doing the work and when he would be able to get back to his normal life. We did all of this before he needed to ask.

For over 60 years our clients and customers have been telling their friends, family, coworkers and strangers in a social media seminar about the amazing work Maxons does every day.   For me there is no greater proof of our outstanding work and communication skills than to hear about it from satisfied customers.

One of the “Golden Rules of Business” is one unhappy customer will tell an average of 10 people about their bad experience.  A happy customer will only tell about 1 or 2.   It gives me a special thrill to know that three years later he is still proving that the “good experience” rule is wrong over and over again.

~Ruta Sinusas, Marketing Manager

Communication is Key – Richard Bailin!

In such a modern world today we have so many useful tools to communicate with one another or a group.  Some are good, others are very good and some are not so great. The tools we are given are only as good as the person using the tool. Much like a carpenter.

In our line of work it is imperative that we all communicate with people on our team, as well people we are helping whether it is an insured, a broker, property manager or whoever. But in the end our communication can make or break us. People rely on information regarding things happening or that has happened on a loss. Good bad or indifferent those calls or emails must be sent and addressed.

Emails are great but a call on an important matter might just save the day on a job or potential job. You can always follow that up with an email an have it documented. Too many times I see 10 or 12  emails going back and forth when a simple call or conference call will solve the problem.  Email is not always the time saver we think it is.

Our Eye of the Storm System has really made remarkable progress since we started it years ago. I often brag to people how effective it really is at communicating changes on jobs, and it has become a valuable communication tool at Maxons.

If our theme for the company is “Communication is Key” then we should all do a better job of making it happen. This means between business development, PM’s PC’s and our finance department.  The more information we provide to one another will definitely make all of our jobs easier.

In closing I think we have all had some really great stories to tell, but my feeling is that if we all gave it just a little bit more effort our daily job would be so much less stressful not only for ourselves but for our coworkers.

Honestly in my 14 years here we have made huge strides communicating.  I think the best is yet to come.

~Richard Bailin, Senior Director of Client Services

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