When I first started out at Maxons my communication skills were definitely lacking. I had worked for a company in a small town of New Hampshire that dealt with one adjuster per a loss.
When I started taking losses in NYC I was told to speak with the property manager, the adjuster, the tenants and don’t forget the PA I was lost to say the least.
Lucky for me one of my first quarterly meetings was about communication, and it sunk in about what I needed to do in order to keep everyone involved and everything documented.
I think my favorite communication story to date is 10 East 40th street. It was a fire on the 28th floor that affected seven floors. I had to communicate daily with the building and its adjusters, along with six other office spaces that I solicited.
Everyone involved got updates of the work done that day and a scope of work for the following day. It was so helpful on my end because all my bases were covered and I never got emails or calls from the insured wondering what steps were next.
Everyone would email me back thanking me for the update and stating how helpful the information was.
This job was billed at a combined total of roughly $600K less then two months ago. I can gladly say that all of the tenants have already paid in full, and with the help of Jeff communicating with the adjuster on the building side, the remaining building payment will hopefully be sent to Maxons in the upcoming weeks.
We all have received letters or emails thanking us for our help and it is very gratifying knowing that by taking ten minutes out of your day to communicate can make the world of difference.
~Mike Clark, Project Manager