Meeting Maxons!

Meetign Maxons

Our Blog series, “Meeting Maxons!” continues this week. We will hear from Lou, a Project Manager, about his experiences at Maxons.

Q:  How long been with Maxons?

A:  7 years.


Q:  Do you remember what your impressions were of the company after being here for about a month?

A:  That we were pretty well organized, and we knew what we were doing.  I had worked for others in the industry who were not put together as well.


Q:  What was the first thing you had to learn when joining the team?

A:  The Maxons way – I knew the work, but had to learn how to do it our way.


Q:  What is the most important thing you have learned since you have been here?

A:  Negotiation.  I can take this personally, but now I understand it is give and take and I don’t need to take it personally.


Q:  Why do you have a passion for this industry?

A:  I like to help people, and I like the people I work with.


Q:  Which company core value speaks to you the most – and why?

A:  Our brand anchors – speed communication expertise, and of those, speed really means a lot to me.  Because I try to act as quickly as possible to whatever needs to be done – I like to get things done.


Q:  What is your favorite Maxons story?

A:   We were planning to do a relay race at our summer outing one year.  Alan and I decided we were going to practice to get an advantage on race day!  We were running up and down the hallway practicing for our event – confusing our neighbors!  It totally worked – we were the best at our part of the race!

And I have another good one to share.  One time on a job I was with one of my coworkers, Andrea.  A pump had gotten clogged at the site.  When I went to look at it, I touched the top of it and it burst!  Filthy water from a parking garage sprayed all over Andrea and I.  I quickly stood in front of her and we ran from the room.  We got outside and she said “Look at me.”  Filthy water was dripping down her face.  I responded “You look terrific.” We both cracked up!


Meeting Maxons!

Our Blog series, “Meeting Maxons!” continues this week. We will hear from Debbie, a Senior Project Coordinator, about her experiences at Maxons.

Q:  How long been with Maxons?

A:  16.5 years


Q:  Do you remember what your impressions were of the company after being here for about a month?

A:  It was a lot more technically savvy than my previous company, I didn’t have much prior experience with computers and Maxons was a bit ahead of the curve for a small firm (we were much smaller then!).


Q:  What was the first thing you had to learn when joining the team?

A:  Learning how to use email (right away I learned you don’t capitalize and bold in emails as that is perceived as yelling – I had to learn that real quick).  I had to figure out scanning and the estimating programs.  And then learning collections, everyone at Maxons gets involved in collecting payments!


Q:  What is the most important thing you have learned since you have been here?

A:  That turning a bad situation into a positive situation is what we do, and it is rewarding to do so.  And that communication is the key in doing that – and anything!


Q:  Why do you have a passion for this industry?

A:  To really just help people, to make a difficult situation into a good situation.


Q:  Which company core value speaks to you the most – and why?

A:  I can relate to all our core values, but the one that speaks to me is Responsibility.  Being accountable for our words, attitudes, and efforts.


Q:  What is your favorite Maxons story?

A:  I have so many stories in my 16 years!  One of my favorites is from many years ago.  At our first summer outing, my car battery died.  Damon went out and bought a new battery for my car and a few of my coworkers helped me get it installed!  I was able to drive home and didn’t have to get towed – it was so sweet of all of them.


And Debbie at a Maxons Halloween party!


Checking in on Work In Progress!

Occasionally in our industry we get called into situations where a customer has had their health impacted as a result of their property damage.  Our staff is always very aware of these situations and takes the extra time and care these situations require.  Our Senior Project Coordinator, Angeliki Zontanos, relates one of the stories below and stresses the importance of not only doing the right job, but listening, empathizing and caring for our customers every step of the way:

I recently was working on a job where my main contact was a tenant’s mother.  She had called in a fire damage that was the result of a cooking fire.  After speaking with the customer’s mother I learned that her daughter had actually suffered 3rd degree burns as a result of this fire was in the intensive care unit recovering.

The mother has been running back and forth, staying at the hospital at all hours of the day to tend to her daughter as well as handling the fire damage clean-up at the apartment on her own.  She had never experienced a property damage like this before and they are not filing an insurance claim so she has no one else to help to guide her through the restoration process.

Throughout this process, I have been communicating with the mother by answering questions, informing her the crew’s arrival and assuring her that we will have the apartment cleaned thoroughly before her daughter’s return.  This was a huge concern as due to her daughter’s condition, her skin is sensitive and the apartment must be cleaned thoroughly from any residue from smoke or grease.

When I proceeded with the follow up call to see how the job was going, the mother informed me she is “grateful” as she is currently “exhausted” and encountering her own health issues; at the time of the call, she was experiencing a headache.  The mother said that the crew was working hard and “appreciates” our call as she “trusts” in us and the work being performed; so much so, she left during mid-day as she felt she was in our crew’s way.

It made me realize that when you take a step back, it is easy to see who our follow up calls and showing compassion makes a difference; it also makes you appreciate and value those around you.

~Angeliki Zontanos


Thanksgiving Safety Tips

Thanksgiving is a day full of enticing smells, good company and lots of laughs – but along with the enjoyable chaos is the reality that cooking fires are three times more likely to occur on Thanksgiving than any other day of the year. In addition to cooking and entertaining, Maxons Restorations is reminding families to take a minute for safety. Whether you plan to keep your meal traditional with Grandma’s favorite recipes, or want to add a dash of gourmet to impress your guests, make sure these safety tips are ingredients in all your dishes.

Safety Tips for the Feast

While you get busy in the kitchen, make sure that safety doesn’t get lost in the whirlwind:

  • Keep the cooking range free of clutter. Even though you have myriad dishes to prepare, don’t overload a cook top with too many pots and pans. Trying to cook all your dishes at once could cause grease to accidentally spill onto a range top and cause a fire.
  • Do not try to hold your child in one arm while cooking with the other. Holding a child while cooking is an invitation for a burn. It’s best to keep your child out of the kitchen while you’re cooking.
  • Never put a glass casserole or lid on the stove or over a burner. If it gets hot and explodes, it will send dangerous shards of glass in all directions.
  • Do not pour water on a grease fire. Pouring water on a grease fire can cause the fire to spread. In the event of a range-top fire, turn off the burner, put on an oven mitt and smother the flames by carefully sliding a lid onto the pan. Leave the lid in place until the pot or pan is cooled.
  • Evaluate appliances wisely and look for the UL mark. When purchasing electric cooking products such as electric knives, slow cookers and food processors, look for the UL mark. The UL mark is one of the most widely recognized and trusted safety symbols among consumers. Manufacturers use it to indicate that a product meets specific safety standards.
  • Avoid using a turkey fryer. Because turkey fryers pose a number of distinct safety concerns, including burn and fire hazards. If a family decides they must use a turkey fryer this Thanksgiving use extreme caution.
  • Keep a clean work surface. Be sure to wash surfaces, utensils, the sink and hands after handling raw food. It’s a good idea to identify one cutting board for raw meats and one for other uses.
  • Un-stuff the turkey. According to the USDA, for optimum safety, stuffing a turkey is not recommended. For more even cooking, cook the stuffing outside the bird in a casserole dish until it reaches an internal temperature of 165 degrees Fahrenheit.
  • Thaw the bird with care. If using a frozen turkey, the USDA recommends thawing it in the refrigerator in its original wrapping, in a tray or pan that can catch any juices that may leak.
  • Call for help. If you’ve accidentally cooked the giblets inside the turkey, melted the “hock lock” or have any other questions about cooking your Thanksgiving bird, be safe and call the pros at the USDA Meat and Poultry Hotline: 1-888-MPHotline (1-888-674-6854)

Everyday Essentials for Kitchen Safety

Kitchen safety should remain top of mind throughout the year, not just on Thanksgiving. Here are some great tips to remember in the kitchen.

  • Keep a fire extinguisher in the kitchen in case of emergency and know how to use it. Make sure the fire extinguisher is UL Listed and rated for grease and electrical fires. Read the directions carefully before an actual emergency occurs. The acronym P.A.S.S.can help make sure you use it properly.
    • Pull the pin; Aim the spray nozzle low at the base of the fire; Squeeze the nozzle to spray the contents; Sweep back and forth as you spray the base of the fire.
  • Always keep a potholder, oven mitt and lid handy while cooking.If a small fire starts in a pan on the stove, put on a flame-resistant oven mitt and smother the flames by carefully sliding the lid over the pan. Turn off the burner. Don’t remove the lid until the food has cooled.
    • When removing lids on hot pans, tilt them away from you to protect your face and hands from steam. If there is an oven fire, turn off the heat and keep the door closed to prevent flames from burning you or your clothing.
  • Never wear loose fitting clothing when cooking. Long, open sleeves could ignite and catch fire from a gas flame or a hot burner. Wear short, close fitting or tightly rolled sleeves when cooking. If you have long hair, be sure to tie it back.
  • Keep smoke alarms connected while cooking. Smoke alarms can save lives. Make sure smoke alarms are installed and working.
  • Stay in the kitchen while food is cooking. Most fires in the kitchen occur because food is left unattended.
  • Turn pot handles away. Make sure that young children cannot reach a cooking pot by turning handles toward the back of the stove.
  • Unplug small appliances that aren’t in use. Not only will you save the energy, but you will also avoid the potential dangers if they were to be turned on accidentally.

Have A Safe & Happy Thanksgiving

Thanksgiving is a just a day away, across the country will be taking to the kitchen to whip up a feast.
Maxons wants to ensure everyone is taking every precaution to cook safely and prevent fires.

Cooking is the leading cause of home fires on Thanksgiving Day, and the risk of cooking-related fires remains elevated all through the holidays.  Stay alert when you’re in the kitchen and pay attention to what you’re cooking.

Maxons offers the following tips for safe holiday cooking:

  • Stay in the kitchen when you are frying, grilling, broiling or boiling food. If you must leave the room, even for a short time, turn off the stove.
  • Have a safety zone: keep children and pets three feet away from the stove and oven.
  • Never hold a child or pet while cooking.
  • Avoid wearing loose clothing or dangling sleeves while cooking.
  • Keep potholders, oven mitts, towels and anything flammable away from your stovetop.
  • Clean food and grease from burners and the stovetop.
  • If you must use a turkey fryer, keep it outside, away from buildings and other structures, such as garages, carports and decks and in view when it is on. The turkey should be thawed before frying. Always follow the manufacturer’s instructions.
  • Keep an ABC multi-purpose dry chemical fire extinguisher nearby. Never use water on a grease fire. Water can cause hot grease to splatter.
  • As always, have a working smoke alarm installed on every level of the home and in each bedroom or sleeping area. Each member of the household should know the home fire escape plan and practice it twice per year. Guests should be aware of the escape plan and the location of any fire extinguishers in case there is an emergency.


Be happy and stay safe, 

Maxons Restorations