Meeting Maxons!

Meetign Maxons

Our Blog series, “Meeting Maxons!” continues this week. We will hear from Allen, a Project Coordinator, about his experiences at Maxons.

Q:  How long have you been with Maxons?

A:  2 years


Q:  Do you remember what your impressions were of the company after being here for about a month?

A:  My first day was a full staff meeting day – it was really active and busy.  Had a lot of training right away – it was intense!


Q:  What was the first thing you had to learn when joining the team?

A:  Learned a lot in training.  Then very quickly had to learn some more email etiquette.  Luckily – right when I started we had a communication seminar.


Q:  What is the most important thing you have learned since you have been here?

A:  The most important thing I have learned is proper communication.  Being able to properly communicate with PM on jobs, with clients on jobs, and  with insureds on jobs.


Q:  Why do you have a passion for this industry?

A:  Learning something new everyday.  Now I am getting out to more jobs – and I am able to learn different things from those visits.  And I see how every project is a way to bring some type of comfort to someone, that we are able to help them.


Q:  Which company core value speaks to you the most – and why?

A:  Optimism – saying no to negativity – it is just my personality!


Q:  What is your favorite Maxons story?

A:  I have a few.  I was able to see that there is a lot more to being coworkers at Maxons.  Greg in our office had a flat tire on a very cold, winter day.  Lou from our office went out and met Greg on the highway – stayed with him until the tow truck came, then they ate lunch together.  It showed me we have something beyond a work relationship – that at Maxons we share true, genuine caring.

Also last year our office lost 2 sales people in a short amount of time.  Leadership came to visit and said it was a difficult time, but that it brings opportunity.  We were feeling lost, and that we wouldn’t meet our goal.  But Leadership offered encouraging words to take the challenge as an opportunity.   We have all been able to expand our skills as a result of their encouragement.


Communication is Key – Maria Carannante!

In our Manhattan office we have a seating area where the Project Coordinators and Sales Coordinators have their desks called the “Bullpen.”  I have been a part of the NYC office bullpen for 4 years, I have seen first hand how critical great communication is.  On  a daily basis, we communicate internally with anything from the availability of crews, alerts when the PMs have important calls or anyone else is waiting on an important call, to something as simple as communicating when we are going to lunch. 

A perfect example of how this became evident is during Hurricane Sandy.   The bullpen operated as a well oiled machine.  We were taking hundreds of losses, problem solving, handling entire regions (in the case of Angie & myself), acting as personal therapists and providing each other with comfort and release when one of us needed to step away for a second.    We constantly communicated and kept each other in the loop, getting to the point where we anticipated what each other needed without even saying a word. As time went on and the volume of phone calls calmed down, communication became even more important for knowing the availability of crews, gas and status of current jobs.  Without proper communication, things could have turned into complete chaos in an instant.

Although the faces in the bullpen have changed since I started here at Maxons, one thing has always remained the same:  Communication is vital to keeping everything working smoothly and efficiently. 

~Maria Carannante, Sales Coordinator