Meeting Maxons!

Meetign Maxons

Our Blog series, “Meeting Maxons!” continues this week. We will hear from Pamela, our Accounts Payable Coordinator, about her experiences at Maxons.

Q:  How long have you been with Maxons?

A:  8 years, 9 years in September.

 

Q:  Do you remember what your impressions were of the company after being here for about a month?

A:  I was nervous – it was challenging – I wasn’t sure what to expect and I stayed quiet.  Now that I am settled I am not so quiet!

 

Q:  What was the first thing you had to learn when joining the team?

A:  The restoration business, so I could understand invoices and what I was paying for!  Even though I am on payables, I still had to understand what I was seeing.

 

Q:  What is the most important thing you have learned since you have been here?

A:  Understanding.

 

Q:  Why do you have a passion for this industry?

A:  I really have a passion for the people I work with, and what we all do together.

 

Q:  Which company core value speaks to you the most – and why?

A:  Teamwork – because everything we do has a support system and we can count on each other.  Even different departments work well together!  We problem solve together in every way possible, (including how to get a new beach ball for our company outing)!

 

Q:  What is your favorite Maxons story?

A:  I think because it is so fresh in my mind – listening to people speaking at Bob’s retirement party – what he meant to all of us.  It is sad because he is leaving, but it was such a joyous celebration and it meant a lot to him and to us.

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Meeting Maxons!

Meetign Maxons

Our Blog series, “Meeting Maxons!” continues this week. We will hear from Anna, our Executive Assistant to the CEO, about her experiences at Maxons.

Q:  How long have you been with Maxons?

A:  10 years!

 

Q:  Do you remember what your impressions were of the company after being here for about a month?

A:  The first week I was here, I remember everyone was working really hard, everyone was very focused and serious.  Then, we also had a Halloween party that same week and I got to see everyone have fun and enjoy being together.  It was a good balance – seeing how hard we work and how much fun we have.

 

Q:  What was the first thing you had to learn when joining the team?

A:  Answering the phones, and we had a paging system then – so we were able to page people to pick up calls which was fun.  Then I had to jump in learning intakes and our database, and that part was harder as it needed concentration to not get customer details wrong.

 

Q:  What is the most important thing you have learned since you have been here?

A:  That we care.  We can’t teach someone how to care, but we all do, both about what we do professionally and each other.  So much of what we do is about caring for our customers, making sure we help them, to do that we have to care about each other.  All of us have this trait, genuinely.

 

Q:  Why do you have a passion for this industry?

A:  We are helping people.

 

Q:  Which company core value speaks to you the most – and why?

A:  Teamwork  – we are in it to win it!  We all depend on each other to move things forward and we are always chipping in.  No one can say “it’s not my job,” we just all help each other succeed.

 

Q:  What is your favorite Maxons story?

A:  I work in the office day to day.  But during Super Storm Sandy I ended up helping out a Project Manager out in the field and I learned so much about what we do!  How our Project Managers lead and guide crews, customers, and clients.  They are working in conditions where it isn’t always dry, or smells good – so it made me appreciate them all so much more.

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Meeting Maxons!

Meetign Maxons

Our Blog series, “Meeting Maxons!” continues this week. We will hear from David, a Senior Project Manager, about his experiences at Maxons.

Q:  How long been with Maxons?

A:  2 years.

 

Q:  Do you remember what your impressions were of the company after being here for about a month?

A:  There was a lot of open communication and teamwork.

 

Q:  What was the first thing you had to learn when joining the team?

A:  I had to relearn the subway system! I came from the industry, so I really needed to learn the Maxons way!.

 

Q:  What is the most important thing you have learned since you have been here?

A:  Teamwork – you can’t do it alone!

 

Q:  Why do you have a passion for this industry?

A:  Because I get to help people.  It is my nature, and I get to do it professionally.  Outside of Maxons I am involved in helping my community, as a volunteer firefighter, I like to be a resource to people.

 

Q:  Which company core value speaks to you the most – and why?

A:  Optimism.  What we deal with could be the worst experience of our customer’s life.  That means we need to be empathetic and understanding with them, and help them see there is hope and that this will pass.  And we get to help them through all of that.

 

Q:  What is your favorite Maxons story?

A:  In general how the group comes together on large losses.  I just handled one with multiple apartments, multiple floors, there were a lot of needs on the site.  Multiple Project Managers jumped in to help me, our warehouse team was unstoppable and our Vice President was with me every step of the way.  The job went well and I couldn’t have done it alone.

I have worked for a few other restoration companies and Maxons is the only one that adheres to the core values – here it is not just words on our wall, we live them.

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Meeting Maxons!

Our Blog series, “Meeting Maxons!” continues this week. We will hear from Sarah, a Senior Project Coordinator, about her experiences at Maxons.

Q:  How long been with Maxons?

A:  5 Years.

 

Q:  Do you remember what your impressions were of the company after being here for about a month?

A:  I remember my first initial impression!  I instantly knew it was going to be a different company than I’d ever worked for before.  Before I started I got flowers delivered to my apartment!  It was a relief to be going to a company that appreciates employees, a place that was just excited to have me starting as I was.  Everyone was friendly and welcoming.  I could tell everyone was close knit, and everyone truly cared about each other, inside and outside of work.

 

Q:  What was the first thing you had to learn when joining the team?

A:  Goldmine!  How to navigate in the program.

 

Q:  What is the most important thing you have learned since you have been here?

A:  One of the big things I have learned is to have more confidence in my work, and in general in the office.  A lot of my job is holding my Project Managers accountable – I have gained the courage to speak up and keep them in line when they need it.  When I first started I wasn’t confident enough to do that.  Now that I am leading some regional meetings I have become more outspoken.

 

Q:  Why do you have a passion for this industry?

A:  I like it because I am always dealing with a new situation.  Each day is always different, I get to interact with so many different customers.  Sometimes people are frantic when they call, and I like being able to talk them through it and calm them down.  I explain that we are there to help them.  It is also nice to see the start and the end of project – and how quickly we can make a difference to our customers and clients.

 

Q:  Which company core value speaks to you the most – and why?

A:  Teamwork- I think our company revolves around that.  I have seen how important that is over this last summer.  We had stretches of time where we were short handed.  We didn’t skip a beat – we came together to get everything done and provide awesome customer service.  It seems like it comes natural to everyone here, to pitch in when needed.  We don’t have to put work towards teamwork, we just do it.

 

Q:  What is your favorite Maxons story?

A:  Participating in Tough Mudder with a group from Maxons was such an amazing experience and accomplishment!  We really bonded – working towards the goal for so long together in training.  We all completed the course and could celebrate that night together and it brought us closer together as a group.

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Meeting Maxons!

Meetign Maxons

Our Blog series, “Meeting Maxons!” continues this week. We will hear from Dan, a Project Manager, about his experiences at Maxons.

Q:  How long been with Maxons?

A:  A year and a half.

 

Q:  Do you remember what your impressions were of the company after being here for about a month?

A:  We had a client appreciation party in my first week – I got a sense of our fun, family environment through that.  And it as clear how important relationships are to our culture. Our mission is “To make the world a better place -one relationship and one project at a time.” And I realized that it wasn’t just talk – that we value our relationships.  Then I was also hoping I wasn’t in over my head!

 

Q:  What was the first thing you had to learn when joining the team?

A:  All the software and computer systems, Goldmine, Xactimate.  And I needed to learn how important our open lines of communication were.

 

Q:  What is the most important thing you have learned since you have been here?

A:  Good communication and consistent communication can make everyone’s life easier.  It will make it easier on myself and my customers.  I learned it was better to say “I don’t know, let me find out,” than to not answer at all.

 

Q:  Why do you have a passion for this industry?

A:  The industry is something I knew nothing about until I started here.  But it has been a very good and strong experience in learning about the professional business world, especially working in Manhattan.

 

Q:  Which company core value speaks to you the most – and why?

A:   Responsibility is one that I always likes to keep in mind.  I want to remember my positive accomplishments and my challenges.  I have to own up to mistakes and learn from them.

Teamwork is also big here, I wouldn’t be able to do a lot of what I do without help and support from everyone at Maxons.  Someone can answer any question or any problem.  Not all companies have that. I know people who don’t have access to that, and it makes me grateful to be here, people go above and beyond to help me out.

 

Q:  What is your favorite Maxons story?

A:  I handled a loss that was the result of a house fire in Queens.  I really had to be very compassionate with the family, they had lost everything, clothing, toys – everything.  It felt so good to provide comfort and show them the future could be bright.  I was able to be a resource for them.

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Meeting Maxons!

Our Blog series, “Meeting Maxons!” continues this week. We will hear from Lou, a Senior Director of Client Services, about her experiences at Maxons.

Q:  How long been with Maxons?

A:  17 years

 

Q:  Do you remember what your impressions were of the company after being here for about a month?

A:  It was a highly recommended opportunity for me.  It turned out to be everything that I believed it would be and everything I was looking for.

 

Q:  What was the first thing you had to learn when joining the team?

A:  Being a little bit more independent.  My previous role required me to call my boss twice a day on my activity – and at that time, I had to go to payphones to do this!  I had to learn I didn’t need to call Damon and tell him my progress and success throughout the day.  Learning that kind of independence was a great experience!

 

Q:  What is the most important thing you have learned since you have been here?

A:  Learning how to listen, working well with others, helping others, being a resource and a friend to my clients.  That led me to developing relationships beyond my wildest dreams with clients and colleagues that I never thought I could do through my career.  And seeing the trust that has developed between myself with people in the industry.

 

Q:  Why do you have a passion for this industry?

A:  I love helping people!  Love to get the phone to ring from the relationships I have developed, and then be able to do the work and make the end user happy.  It is so much fun and it is rewarding everyday.

 

Q:  Which company core value speaks to you the most – and why?

A:   Sincerity.  Our word is our bond!  People have been listening to me for a long time, and I have made promises for a long time. It is my job to be sincere with my people, both when our operations are normal, and when we are in the middle of a catastrophe.  You have to be sincere and compassionate with our clients and customers.

 

Q:  What is your favorite Maxons story?

A:  I loved how I was hired, I was referred by a client to Damon.  I got to have 2 great steak dinners with Damon as part of being interviewed.  I don’t think my family and I would have had the life we had without being a part of Maxons and working with Damon for all these years!

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Meeting Maxons!

Our Blog series, “Meeting Maxons!” continues this week. We will hear from Dan, a Sales Coordinator, about his experiences at Maxons.

Q:  How long been with Maxons?

A:  2.5 years

 

Q:  Do you remember what your impressions were of the company after being here for about a month?

A:  It was good – everyone was close and helped each other out.  There was a lot of teamwork going on.  Everyone as really helpful teaching me what I needed to know.

 

Q:  What was the first thing you had to learn when joining the team?

A:  Dealing with all different types of personalities, both inside the company and outside the company with our customers and clients.

 

Q:  What is the most important thing you have learned since you have been here?

A:  To stay patient and to console customers when they are calling in, they have had something bad happen to their home or their business and it is my job to help them through it.

 

Q:  Why do you have a passion for this industry?

A:  I like to help people, when people are having problems I want to reassure them it will be okay.

 

Q:  Which company core value speaks to you the most – and why?

A:  Sincerity, I care for people, and I want everyone to feel safe and comfortable, whether it be people I work with, or our customers.

 

Q:  What is your favorite Maxons story?

A:  The Stephen Stiller Tunnel to Towers run, it showed how much fun we have together outside the office, and that we care about raising money for a good cause.

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“Minute to Win It” event at our holiday party!