Meeting Maxons!

Meetign Maxons

Our Blog series, “Meeting Maxons!” continues this week. We will hear from Monika, our Director of Client Services, about her experiences at Maxons.

Q:  How long have you been with Maxons?

A:  7 months.

 

Q:  Do you remember what your impressions were of the company after being here for about a month?

A:  I settled in pretty quickly, everyone was really helpful, and worked well across departments and offices.  I felt really welcomed.  Everyone always asked if I needed anything, especially the more senior people.  My coworkers were easy going and open, and eager to help each other.  I didn’t feel “new” for long.

 

Q:  What was the first thing you had to learn when joining the team?

A:  The restoration business terminology. I was coming from real estate and I knew some things, but understanding exactly what we do, and that it is more than just a business, we really are in business to help people.  And I realized everyone who works here really wants to help people.  That we are in a business of caring.

 

Q:  What is the most important thing you have learned since you have been here?

A:  Don’t let the highs get too high and the lows get to low.  We say it a lot and it has stuck with me.  It keeps me wanting to grow and not get fixated on problems.  Tomorrow is always a new day.

 

Q:  Why do you have a passion for this industry?

A:  Every day is different.  What we do is restore people’s lives and hopes, we all have a passion for that.  Especially when we go through a really busy time – seeing how things can change from hour to hour!   It is great to watch how much our staff cares about what we do.  In sales I have learned to really appreciate what the Project Managers do – and that they care a lot about each and every project.

 

Q:  Which company core value speaks to you the most – and why?

A:  Teamwork – we have different locations, people in the field, we aren’t always in the same room, but we really work as a unit and a team no matter what.  Whether it is busy or not, we are all in it together.

 

Q:  What is your favorite Maxons story?

A:  On of my favorite moments was going to a large fire job with our VP and a Project Manager.  A caterer that does large, high end events had a fire above their kitchen, and had an event that night they needed to prepare for.  It was great to see how quickly we got a large amount of people there so we could meet their very tight time line.  We were able to help them, and do the right job!

Also – on my second day of work the Maxons team held a Welcome Breakfast for me – it was a surprise that shocked me!  I stared at all of them like a deer in the headlights as I am not good with surprises.  But it really bonded us all, we still laugh about it.

Additionally in my first week of work was our annual summer outing at an estate with a pool.  I met our CEO for the first time while putting on sun tan lotion pool side.  He said nice to meet you and then he dragged an umbrella over to give us some shade, because that is how we roll here!  Always helping someone out no matter who we are!

I have also had countless fun moments with my coworkers who have always made me laugh!

Monika S

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Meeting Maxons!

Meetign Maxons

Our Blog series, “Meeting Maxons!” continues this week. We will hear from Michael, our Corporate Controller, about his experiences at Maxons.

Q:  How long have you been with Maxons?

A:  10 years

 

Q:  Do you remember what your impressions were of the company after being here for about a month?

A:  That it was a good company, with knowledgeable people, and solid financials.

 

Q:  What was the first thing you had to learn when joining the team?

A:  The first thing I had to learn was the process of a new industry, both out in the field and internally.

 

Q:  What is the most important thing you have learned since you have been here?

A:  I have learned a lot of important things since I have been here.  I learned the importance of a solid business development team.  I have learned that a strong corporate culture can actually overcome weaknesses.

 

Q:  Why do you have a passion for this industry?

A:  When we do well as a company, we do so by helping people.  We are generally working with people who have a challenge, through no fault of their own, and being able to assist them is rewarding.

 

Q:  Which company core value speaks to you the most – and why?

A:  Teamwork – at the end of the day in any business with more than one person, if there is no teamwork, there is no success or results, there is nothing.

 

Q:  What is your favorite Maxons story?

A:   One of my favorites was from a summer outing a few years ago.  We put together a scavenger hunt in Central Park and I got to run around with my team and see things I haven’t seen before in Central Park.  We were having a fun adventure while working on a project.  It was a fun day!   And it was an unexpected fun day!

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Meeting Maxons!

Meetign Maxons

Our Blog series, “Meeting Maxons!” continues this week. We will hear from Jeff, a Director of Client Services, about his experiences at Maxons.

Q:  How long have you been with Maxons?

A:  I just celebrated my 6 month anniversary!

 

Q:  Do you remember what your impressions were of the company after being here for about a month?

A:  Overall I was very impressed the family culture.  I was very, very pleased with the amount of attention the company puts toward the family atmosphere.

 

Q:  What was the first thing you had to learn when joining the team?

A:  Our database.  I had used a CRM before, but not this one.

 

Q:  What is the most important thing you have learned since you have been here?

A:  Communication, that open lines of communication are invaluable.

 

Q:  Why do you have a passion for this industry?

A:  I am a people person and I believe that when I interact with other businesses, and business communities, I believe I get to make a difference and help them.  I get to help people get through a problem, and I like that ability.

 

Q:  Which company core value speaks to you the most – and why?

A:  Teamwork, I am very impressed with the amount of teamwork that is involved with Maxons.  I haven’t experienced that as strongly before with other business I have been with.  Here we have teamwork all the way from the people answering the phones, to the CEO.

 

Q:  What is your favorite Maxons story?

A:  I recently went to a project we were working on with the Project Manager.  In the initial call we were told there was 8 inches of water in a person’s high end finished basement.  When we got there, there was over 2.5 feet of water in 3k square foot area.  It was a beautifully designed recreation style room of a very large basement that had water flowing into it for two days while the homeowner was away.  The homeowner was so impressed with our quick response, and that we rolled up our pants and walked through his house to be able to help him. What impressed me the most was how relaxed the homeowner was, we built a rapport quickly and he was able to put his trust in us and stay calm.

Jeff C 2017uniform 4

Meeting Maxons!

Meetign Maxons

Our Blog series, “Meeting Maxons!” continues this week. We will hear from Justin, a Director of Client Services, about his experiences at Maxons.

Q:  How long have you been with Maxons?

A:  1 year 7 months

Q:  Do you remember what your impressions were of the company after being here for about a month?

A:  I thought this is a very unique profession, and it felt good to be around people who had a lot of experience and passion for what they do.

Q:  What was the first thing you had to learn when joining the team?

A:  The ins and outs of a property loss.

Q:  What is the most important thing you have learned since you have been here?

A:  Where there are obstacles, there are opportunities.

Q:  Why do you have a passion for this industry?

A:  To answer, I’m going to pull from the first two lines of our company’s vision: “Maxons is a unique organization of great people doing extraordinary things under difficult circumstances. Maxons makes people’s lives better by providing caring, professional, & expert service at a critical time.”

Q:  Which company core value speaks to you the most – and why?

A:  Teamwork – I’m fortunate to work with a fine group of caring individuals. Furthermore, in this industry, there are so many moving parts that go on, and without a solid unit, nothing would get accomplished. Any success I have or will have, I must first and foremost give credit to the team I work with.

Q:  What is your favorite Maxons story?

A:  There isn’t one in particular that comes to mind, but my favorite stories come from my clients, who beam with happiness, when talking about making it through and recovering from a disastrous event with grace because of the work we did. Every time I hear a story like that, it definitely gives a warm feeling, and makes me feel good.

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Meeting Maxons!

Meetign Maxons

Our Blog series, “Meeting Maxons!” continues this week. We will hear from Pamela, our Accounts Payable Coordinator, about her experiences at Maxons.

Q:  How long have you been with Maxons?

A:  8 years, 9 years in September.

 

Q:  Do you remember what your impressions were of the company after being here for about a month?

A:  I was nervous – it was challenging – I wasn’t sure what to expect and I stayed quiet.  Now that I am settled I am not so quiet!

 

Q:  What was the first thing you had to learn when joining the team?

A:  The restoration business, so I could understand invoices and what I was paying for!  Even though I am on payables, I still had to understand what I was seeing.

 

Q:  What is the most important thing you have learned since you have been here?

A:  Understanding.

 

Q:  Why do you have a passion for this industry?

A:  I really have a passion for the people I work with, and what we all do together.

 

Q:  Which company core value speaks to you the most – and why?

A:  Teamwork – because everything we do has a support system and we can count on each other.  Even different departments work well together!  We problem solve together in every way possible, (including how to get a new beach ball for our company outing)!

 

Q:  What is your favorite Maxons story?

A:  I think because it is so fresh in my mind – listening to people speaking at Bob’s retirement party – what he meant to all of us.  It is sad because he is leaving, but it was such a joyous celebration and it meant a lot to him and to us.

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Meeting Maxons!

Meetign Maxons

Our Blog series, “Meeting Maxons!” continues this week. We will hear from Anna, our Executive Assistant to the CEO, about her experiences at Maxons.

Q:  How long have you been with Maxons?

A:  10 years!

 

Q:  Do you remember what your impressions were of the company after being here for about a month?

A:  The first week I was here, I remember everyone was working really hard, everyone was very focused and serious.  Then, we also had a Halloween party that same week and I got to see everyone have fun and enjoy being together.  It was a good balance – seeing how hard we work and how much fun we have.

 

Q:  What was the first thing you had to learn when joining the team?

A:  Answering the phones, and we had a paging system then – so we were able to page people to pick up calls which was fun.  Then I had to jump in learning intakes and our database, and that part was harder as it needed concentration to not get customer details wrong.

 

Q:  What is the most important thing you have learned since you have been here?

A:  That we care.  We can’t teach someone how to care, but we all do, both about what we do professionally and each other.  So much of what we do is about caring for our customers, making sure we help them, to do that we have to care about each other.  All of us have this trait, genuinely.

 

Q:  Why do you have a passion for this industry?

A:  We are helping people.

 

Q:  Which company core value speaks to you the most – and why?

A:  Teamwork  – we are in it to win it!  We all depend on each other to move things forward and we are always chipping in.  No one can say “it’s not my job,” we just all help each other succeed.

 

Q:  What is your favorite Maxons story?

A:  I work in the office day to day.  But during Super Storm Sandy I ended up helping out a Project Manager out in the field and I learned so much about what we do!  How our Project Managers lead and guide crews, customers, and clients.  They are working in conditions where it isn’t always dry, or smells good – so it made me appreciate them all so much more.

Anna 2Holiday Party 2010 AC, DG

Meeting Maxons!

Meetign Maxons

Our Blog series, “Meeting Maxons!” continues this week. We will hear from David, a Senior Project Manager, about his experiences at Maxons.

Q:  How long been with Maxons?

A:  2 years.

 

Q:  Do you remember what your impressions were of the company after being here for about a month?

A:  There was a lot of open communication and teamwork.

 

Q:  What was the first thing you had to learn when joining the team?

A:  I had to relearn the subway system! I came from the industry, so I really needed to learn the Maxons way!.

 

Q:  What is the most important thing you have learned since you have been here?

A:  Teamwork – you can’t do it alone!

 

Q:  Why do you have a passion for this industry?

A:  Because I get to help people.  It is my nature, and I get to do it professionally.  Outside of Maxons I am involved in helping my community, as a volunteer firefighter, I like to be a resource to people.

 

Q:  Which company core value speaks to you the most – and why?

A:  Optimism.  What we deal with could be the worst experience of our customer’s life.  That means we need to be empathetic and understanding with them, and help them see there is hope and that this will pass.  And we get to help them through all of that.

 

Q:  What is your favorite Maxons story?

A:  In general how the group comes together on large losses.  I just handled one with multiple apartments, multiple floors, there were a lot of needs on the site.  Multiple Project Managers jumped in to help me, our warehouse team was unstoppable and our Vice President was with me every step of the way.  The job went well and I couldn’t have done it alone.

I have worked for a few other restoration companies and Maxons is the only one that adheres to the core values – here it is not just words on our wall, we live them.

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