Meeting Maxons!

Meetign Maxons

Our Blog series, “Meeting Maxons!” continues this week. We will hear from Carmelo, a Project Manager, about his experiences at Maxons.

Q:  How long been with Maxons?
A:  One year.

Q:  Do you remember what your impressions were of the company after being here for about a month?
A:  Everyone felt like family.

Q:  What was the first thing you had to learn when joining the team?
A:  The software, our database and estimating program, it was my biggest challenge.

Q:  What is the most important thing you have learned since you have been here?
A:  All the science that goes into mitigation.  I had been involved in the construction side of buildings in my previous role, but I had to learn the mitigation side here.

Q:  Why do you have a passion for this industry?
A:  I have always liked jobs that were related to buildings and construction.

Q:  Which company core value speaks to you the most – and why?
A:  Teamwork for sure.  I always feel like I can go to anyone at Maxons and ask for help or advice.

Q:  What is your favorite Maxons story?
A:  I love the Maxons’ outings – we all come together like a family and get to interact with each other and enjoy each others company.  We are able to relax and let loose with each other and relieve some of the day to day stress we handle.

Congratulations to Ed Christenson, our newest Certified Restorer!

All of us here at Maxons want to offer Ed Christenson, CR, our Congratulations on earning his Certified Restorer designation from RIA!  We are so proud of his efforts to complete this certification and are happy to have him as a valuable member of the Maxons Team!

ImageEd Christenson, CR

Regional Manager

 

Communication is Key – Mathew Sanderleaf!

Long before the Maxons’ theme was “Communication is Key” there was always a dedication and focus on improving internal and external communication. I have seen our weekly reports go from excel sheets to formal reports out of “EOTS” and in the field communication go from two way radio to email. There has been a long history of communication all of which is rooted in our day to day interaction with our customers.

I recall my fist job as a Project Manager. As I was walking into the building to meet the building manger and owner of the apartment, my palms began to sweat and my knees felt week. I was so nervous that I was going to have to tell this woman that we needed to rip-up her floors and cut the drywall walls. During the meeting I showed her the damage, explained to her the drying process and gave her the next steps in her claim.  At the end of my meeting with the woman she looked me in the eyes, shook my hand and said “thank you.” I was so shocked by her sincerity because I just explained that we needed to demolish her entire apartment. I then realized that I gave this woman a plan during a very traumatic and chaotic time. She was thanking me because she was now felt hopeful and confident things would get back to normal. 

Maxons has been built on personal relationships which are based on communication. Being able to help people with more then just restoration services, but also setting their minds at ease, has been so rewarding for me as a person. 

~Mathew Sanderleaf, Regional Manager

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Maxons Hosting Mold Remediation Supervisor course on November 19th-20th

We are excited to announce we have a Mold Supervisor training course planned on November 19th and 20th at our New York City location!

We are delighted to once again be hosting Wonder Makers Environmental and Michael Pinto to come in and train folks in the area.

Information about registration will be posted on the Wonder Makers website the week of September 2nd.

http://www.wondermakers.com/Home.aspx

Field Knowledge for Office Staff Contributing Towards a Confident Culture

Recently we had 2 employees sign up for RIA’s Beta program for a basic water loss training.  Both of them had a great experience and I believe a lot more of our staff will be able to learn a lot from this as well.

Amy, our Marketing Coordinator, is new to the industry and did not have extensive training about what we do in the field after a water damage.  This very quickly brought her up to speed and she is even more confident in her day-to-day activities here even though she rarely has to get involved in any of the field projects.

Holly, a Senior Project Coordinator, has been with us for 11 years and has a lot of knowledge about how we handle jobs from an office perspective.  However, this was the first time she was really exposed to the “science” of water damage and was thrilled to be seeing this side of a project.  She is able to see her projects on a different level now and it is giving her more of an opportunity to interact confidently with customers.

We spend a lot of time training our administrative staff on how to do things the “Maxons Way” and I think we have forgotten over the years to train them in what it is exactly that happens out there on projects.  I am thrilled RIA has developed a program like this that is specifically geared towards getting office staff an increased knowledge base on what it is a water damage really involves.

~Contributed by Kelley Dolan, Director of HR/Facilities